求助，请大家帮忙！

domainhosting

新买了一款hostease商务型共享主机, 买了之后把自己的域名dns设置成了ns1.hostease.com和ns2.hostease.com。但是等了两三天，都不能用我的域名访问。下面是我和客服的对话：

问题没有解决：
我又找到客服，下面是对话：
05:39Cindy Fowler: HI
05:39Cindy Fowler: what can I do for U ?>
05:39*****: HI, I can't visit my hosting with my domain
05:39*****: my domain is abc.com
05:40Cindy Fowler: have you logged into your domain control panel ?
05:40*****: Yes.
05:42Cindy Fowler: you need to add an a A record for it in your DCP
05:42Cindy Fowler: and the IP should be 198.*.*.*
05:43*****: I'm using ns1.hostease.com & ns2.hostease.com.
05:43Cindy Fowler: yes
05:44Cindy Fowler: it is very correct
05:44*****: I don't know where I could add the A record
05:44Cindy Fowler: Manage DNS
05:45*****: In the cPanel? or Moniker.com?
05:45Cindy Fowler: In Moniker.com
05:46*****: How should I set? I'm sorry I don't know.
05:47*****: I only change the nameservers before when I used other companies' hostings
05:47Cindy Fowler: please provide the login information for me
05:48Cindy Fowler: let me help you to modify it
05:48*****: I'm sorry I can't.
05:49Cindy Fowler: The URL of you domain control panel
05:49Cindy Fowler: the username and the password
05:51*****: Manage Name Servers
Name Servers[Create new]

05:52*****: Do you mean this?
05:52Cindy Fowler: yes
05:53*****: Host Name: (e.g. ahost.adomain.com)
IP Address:

05:53*****: Is it this?
05:53Cindy Fowler: yes
05:53Cindy Fowler: you have got it
05:54*****: I did that. But a mistake happened.
05:54*****: What is the right host name and the ip?
05:55Cindy Fowler: your domain name , and the IP is 198.*.*.*
05:57*****: Error Detected
Host Name: abc.comIP Address:

05:58Cindy Fowler: Okay
05:58*****: Error Detected
Failed to retrieve a Domain from database. Acct: Domain:BIZ.BIZ Logomain Not Found

05:58*****: That's it.
05:58Cindy Fowler: you need to wait for a few hours
05:59Cindy Fowler: then try to add an A record again
05:59*****: I've been waiting for four days.
06:00Cindy Fowler: I am very sorry for that
06:01*****: I did all your support told me, But nothing works.
06:02Cindy Fowler: you need to provide : The URL of you domain control panel
06:02Cindy Fowler: and the username and the password
06:02Cindy Fowler: if you do not want to do that
06:03Cindy Fowler: it will be very confused
06:07*****: I never meet such problems before
06:08Cindy Fowler: or you will wait for a few hours
06:09*****: I used some of other companies's hosting. They only told me to change the nameservers.
06:09*****: and their hostings work very well
06:10*****: Server Information

Server Name: Shared-Server***


Server IP: 198.*.*.*

If you are using an existing domain with your new hosting account, you will need to update the nameservers to point to the

nameservers listed below.

Nameserver 1: ns1.hostease.com (67.228.*.*)


Nameserver 2: ns2.hostease.com (173.192.58.247)


06:11*****: I did as this in the email you send to me.
06:11Cindy Fowler: do you agree to change the server which your domain belongs to ?
06:12*****: No.
06:12*****: I will ask somebody else for help.
06:12*****: Thank you. Bye.
06:12Cindy Fowler: okay

domainhosting

我到底哪里搞错了呢？

nisheng

你的域名是你空间的主域名吧，如果是主域名的话直接添加A记录试试

domainhosting

nisheng 发表于 2012-8-6 09:08 AM
你的域名是你空间的主域名吧，如果是主域名的话直接添加A记录试试

系统已经添加了A纪录, 我再添加什么呢?

nisheng

你域名应该不是HE的吧，这样直接添加A记录就可以，不需要在修改NS了

domainhosting

nisheng 发表于 2012-8-6 09:45 AM
你域名应该不是HE的吧，这样直接添加A记录就可以，不需要在修改NS了

我已经把ns修改成ns1.hostease.com & ns2.hostease.com
在其他公司的虚拟主机直接就可以使用了，为什么这个公司不行？

nisheng

domainhosting 发表于 2012-8-6 10:20 AM
我已经把ns修改成ns1.hostease.com & ns2.hostease.com
在其他公司的虚拟主机直接就可以使用了，为什么这 ...

也可以修改NS的，你不行具体是什么原因，解析不成功吗

kyxt

在这里查下ns生效了没有 www.whois.sc,或者用nslookup命令，如果ns生效了再ping测试解析是否生效了，如果解析不对让客户帮你检查ns服务器上的记录是否正确

雯雯123

不用非要修改ns的，添加A记录就可以的，而且域名不是在HE的，面板上的解析和你域名控制面板的解析不同步的，到你域名控制面板修改A记录