求助：在ix提出退款后收到邮件，接下来我该做什么？

badjohnny

发出了退款请求后，给我回馈了一个这样的邮件，大概是什么意思，我下一步该怎么做呢，请有经验的兄弟，帮忙告诉我下吧
谢谢了！

The status of your ticket (1158784) has been changed from Open to On-Hold by Inna F.

This update was added:
Daer Wu,

In order to continue with your request for cancellation, we have forwarded your inquiry to our cancellation department. Please note that your cancellation will be processed by the guidelines outlined in the terms of service. For your convenience, those guidelines will be briefly outlined, but for a full description, please refer to our terms of service.

If you are canceling within 30 days of your initial order, your cancellation will be processed per our “30-Day Money Back Guarantee.” This means you will receive a full refund of all hosting and set-up fees. However, we will have to charge you for any free domain registration credits you utilized as they are only free for as long as you remain hosting with us. Since domains cannot be unregistered after 24 hours have passed from their initial order, you will retain ownership of these domains. If you have not utilized any free domain registration credits, you will not be charged.

If 30 days have passed since your initial order, your cancellation will be processed per our “Any-Time Money Back Guarantee.” This means that you will receive a prorated refund for the amount of time you have pre-paid for but not used. As with the 30 day guarantee, you will be charged a pro-rated charge for any free domain points you are utilizing as well as a set-up fee if you have not finished your initial billing cycle and did not pay this set-up fee at signup.

For a full description of our guarantees, please consult the terms of service.

If you have any extra products (eChat, Merchant Services, SpamGaurd, SSL certificates, etc), please specify if you would like them canceled as well. If so, please update this ticket with all products you wish to cancel and what hosting product it is assigned to. We thank you for your patience as your request is processed.
Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Inna Fedenko
Customer Relations Dpt.

gypworks526

是已经转交到退款部门了.
下面服务协议里关于退款的介绍(30天无条件退款保证和随时退款保证 )

你再等等,就应该又会有一ticket,关于退款数额方面的.