【SOS】 godaddy被封 已经处理如何联系客服

baoma123

【SOS】 godaddy被封 已经处理如何联系客服

好像是文件夹里面文件数量超过了1024，已经删除了。如何联系客服，被封一分钟前一个私人号码给我打了一个电话 说的英文 听不懂，现在如何联系一下客服


邮件内容如下

Our support staff has important information regarding your account, details of which are described below:

Discussion Notes
Support Staff Response
Dear Sir/Madam,

Regarding your hosting account host.phpclubs.com:

The host.phpclubs.com website has been suspended for violating section 3 "Your Obligations" of Go Daddy's Web Hosting and Virtual Dedicated Hosting Service Agreement.

The relevant passage of this agreement has been provided below:

"You shall not use the Service in any way, in Go Daddy's sole discretion, that shall impair the functioning or operation of Go Daddy's Services or equipment."

Go Daddy's "Web Hosting and Virtual Dedicated Hosting Service Agreement" is located at the following URL: https://www.godaddy.com/agreements/ShowDoc.aspx?pageid=HOSTING_SA

Although we appreciate your cooperation and responsiveness in agreeing to the Terms of Service, your host.phpclubs.com website still currently has an improperly configured directory structure. More specifically, the following directories have exceeded the maximum 1,024 file/folder count:

./html/ma/chi**d/uploads_files/exp/pic/item 123681
./html/ma/chi**d/default/article 27640
./html/ma/phpclubs_softbug/cache/html/default 4407
./html/ma/phpclubs_down/down/content 2349
./html/ma/phpclubs_down/download 20175
./html/ma/phpclubs_down/sc/list/yinxiao 1907
./html/ma/phpclubs_down/sc/content 1783
./html/ma/phpclubs_down/cache/html/default 13451
./html/ma/phpclubs_down/soft/content 1140

The amount of files/folders in the above location(s) are affecting our hosting administrator's ability to efficiently back up your site, and is adversely impacting the performance of global maintenance operations for the shared server. Exceeding this 1,024 file/folder limit can also cause file system latency which reduces the responsiveness of all files contained on this shared server. This affects not only your web site but all other customer web sites utilizing this service. Suspending your service was the only available option to resolve the situation.

We understand that this misconfiguration was not intentional; as such we respectfully request that you reduce the file/folder count within the above directories to less than 1,024 total files & folders combined. Please keep in mind, we reserve the right to suspend the site again if you do not immediately correct this misconfiguration.


If you have questions about this matter, you may contact us by replying to this email or by calling 480-505-8871.

We appreciate your cooperation in this matter.

Hosting Support Team



If you need further assistance with this matter, please reply to this email or contact customer service at 480-505-8871 and reference [Incident ID: 14743073].

Thanks,
Customer Service

nisheng

Hello:
        You have suspended my account because of the directories have exceeded the maximum 1,024 file/folder count,and I have deleted the exceeded directories,so could you help me to unsuspend my account,thanks a lot!

baoma123

nisheng 发表于 2012-4-6 02:45 PM
Hello:
        You have suspended my account because of the directories have exceeded the maximum 1, ...

直接回复 他发信的那个邮箱对吧？

nisheng

恩，回复就可以了

baoma123

nisheng 发表于 2012-4-6 02:52 PM
恩，回复就可以了

谢谢，已经回复了。希望早点回复