收到GD客服回复请求翻译

nisheng

Hello:
         As you have suspended my account,so I can't log in to my account and FTP tool.Could you help me to reactivate my account so that I can delete Files in time,many thanks!

tj1266

FTP软件 连接出错：530 User cannot log in 应该是帐户停用了

请教如何用英文回复GD客服，谢谢

nisheng

用FTP软件删除试试

tj1266

今天刚收到GD客服的回复如下，请求大家帮忙翻译一下，谢谢了！

1. 
   
2. Our support staff has responded to your request, details of which are described below:
   
3. 
   
4. Discussion Notes
   
5. Support Staff Response
   
6. Dear Shurong,
   
7. 
   
8. Thank you for contacting Online Support. I understand you are concerned about the content of your site. Measures are in place to protect the overall security of the shared hosting server on which your website resides. The compromise of your account is outside of the scope of security that we provide for you. Virus scans are performed on the content that is hosted, but they may not pick up everything, largely due to the fact that hackers tend to upload custom scripts which are not picked up by traditional malware scanners. However, if a virus is detected, you will be notified. The overall security of your password and the content within your account is your responsibility, as password compromises and compromises due to scripting can only be prevented by you. As for clearing up the content of your hosting plan, you can use the guide below to delete whatever files necessary to reduce the space your hosting plan is using.
   
9. 
   
10. 
    
11. 
    
12. To Delete Files or Folders Using the FTP File Manager
    
13. 
    
14. 
    
15. 
    
16. 
    
17. Log in to your Account Manager.
    
18. 
    
19. Click Web Hosting.
    
20. 
    
21. Next to the hosting account you want to use, click Launch.
    
22. 
    
23. In the Content section of the Hosting Control Center, click the FTP File Manager icon.
    
24. 
    
25. Use the directory tree to navigate to the file or folder you want to delete.
    
26. 
    
27. Select the file or folder and click the Delete button.
    
28. 
    
29. Click OK.
    
30. 
    
31. 
    
32. 
    
33. The file or folder you selected will now be deleted from your hosting account.
    
34. 
    
35. 
    
36. 
    
37. 
    
38. 
    
39. Please let us know if we can assist you in any other way.
    
40. 
    
41. Sincerely,
    
42. Mike P.
    
43. Online Support
    
44. 
    
45. Customer Inquiry
    
46. Name : shurong he
    
47. Domain Name : china-alive.com
    
48. ShopperID : 35342795
    
49. Shopper Validated : Yes
    
50. Browser : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.77 Safari/535.7
    
51. Issue :
    
52. Hello:
    
53. My host space of china-alive.com has been attacked,as a result,my website has exceeded the allotted disk space.So could you help me reactivated my account so that I will immediately clean up the space and ensure the website has not exceeded 10000 MB disk space in the future,thanks a lot!
    

复制代码

我尝试登录GD的后台，但空间帐户还是停用状态，根本也没办法进入FTP删除文件。