域名注册的问题，godaddy客服的回复，我该怎么回复？

nisheng

上面的回答是购买产品失败时退款的方法，你将问题描述清楚点然后给他们发邮件问问

oume

nisheng 发表于 2012-1-30 09:32 AM
上面的回答是购买产品失败时退款的方法，你将问题描述清楚点然后给他们发邮件问问 ...

我直接回复
please Order #: 395388896 Refund
行吗

nisheng

你按照下面的试试：
Hello:
        I have successfully paid the domain name twice,at the begining,I see no product.therefore,I sent an email to you,then I see the domain name in my account,As I have paid twice for the domain name,so I want to have a refund of "Order #: 395388896".The order information as follow:
Customer#: 37971108 Order#: 393909734
Customer#: 37971108 Order#: 395388896
Please help me to check it,thanks a lot!

oume

nisheng 发表于 2012-1-30 11:07 AM
你按照下面的试试：
Hello:
        I have successfully paid the domain name twice,at the begining,I s ...

发了两次：

Dear James,

Thank you for contacting Online Support. I see that one of these orders failed. When using Alipay it can take up to 24 hours for the funds to be verified. During this time frame the item(s) will remain in your shopping cart, do not modify your shopping cart during this time frame as this may result in the order being rejected.

To clarify, when you initially make your payment Alipay:

1. Collects the funds from you.
2. Verifies these funds.
3. Then submits them to us.

If the amounts fail to match or the contents of the cart have been modified, the order will be denied.

At this point in time Alipay has in fact collected the funds and will show that we have been paid, however we may have denied the order. If so, Alipay will then credit the funds back to you. This could appear as though we were paid when we have actually denied the transaction and did not collect the funds.

Since the purchase occurred more than 24 hours ago, you should contact Alipay to see if they have denied this transaction and if so they will be processing a refund.


Please let us know if we can assist you in any other way.

Regards,
Mitchell P.
Online Support

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Dear James,

Thank you for contacting online support.

I do see the receipt #393909734 for the renewal.  I cannot locate the receipt #395388896.  Can you please attach a copy of the receipt and sent it in?  At this point I only see one receipt for 1/28/12.

Regards,

Pat O.
Online Support

nisheng

他们只看到#393909734这个收据，没有#395388896这个收据，也就是说其中的一个订单是失败的，你检查下支付宝的交易记录是否支付两次了，如果有将交易记录发给godaddy。

oume

nisheng 发表于 2012-1-31 09:16 AM
他们只看到#393909734这个收据，没有#395388896这个收据，也就是说其中的一个订单是失败的，你检查下支付宝 ...

第一次支付成功后，gd后台域名没有出来，所以我又购买一次，第二次支付成功后，还是没有出来，然后我给他们写信后，这个域名才到我的账户里.
最近用支付宝购买godaddy的，总是出问题，我都不敢用支付宝购买了

钱找谁退呀

nisheng

恩知道，最近论坛那很多会员都出现支付成功但订单都是失败的，账户中没有产品的情况，这种情况一般都会退款的，一般需要5-7工作日，当然你也可以联系下支付宝问问

oume

我注册一个域名，第一次购买没有成功，第二次也没有成功，但都支付包支付成功了。后来我给客服写信，域名才到我的账户里。

但我想把其中的一个订单退款，我给客服写了：


Customer#: 37971108 Order#: 393909734
Customer#: 37971108 Order#: 395388896

Successful pay twice, repeat, please Order #: 395388896 Refund
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godaddy的回复

Thank you for contacting Online Support.

I understand you have a question about paying twice for an item in your account. Products purchased with Alipay may not be available for up to 24 hours while Alipay confirms that the funds have been received. If you have a receipt from Alipay informing you the order went through and you still see no product, please reply and provide it so we can research the issue. At this point in time Alipay has in already collected the funds from you and will show that we have been paid, however we are not paid until the order is approved and the products activated in your account.  As such, please allow 5 to 7 business days to receive your refund through Alipay.

Please let us know if we can assist you in any other way.

Sincerely,

Dean P.
Online Support Team
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