godaddy客服的回复，我该怎么回复？麻烦了...

kicen

Thank you for contacting online support.

We would be happy to request a refund for your order. However, we will need you to first cancel the item(s) in question within allocated time frame of the purchase or renewal date. Once canceled, please reply to this email and we will submit your refund request.

Please note: Cancellation and refund of certain services will also cancel any free services associated with it.

To cancel any item in your account, please use the following instructions:

First, log into your customer account:

• Go to our homepage.
• Log in at the top of the page using your account username (which may be the same as your customer number) and password.

If you have trouble logging in, our Account Retrieval System may help you. You can use this to retrieve your customer number and/or reset your customer account password. You can find this system by selecting 'Click Here' next to 'Forgot Your Password?' on the 'My Account' login page.

Once logged in, follow the steps below to cancel:

• Select 'Payments and Renewing Items' from the 'My Renewals & Upgrades' menu.
• Check the box next to the item(s) you would like to cancel and click on the 'Cancel Item' button.
• Select 'Cancel Now' in the menu that appears to the right.
• Click on 'Save Changes'.

Thank you
David Z
Support

Thank you
客服说让我找到这个地址取消这个交易好像是，但是我找到
'Payments and Renewing Items' 这里的时候没有发现客服说的那个the box next to the item(s)

nisheng

是Cancel Item选项

kicen

kingto 发表于 2012-1-17 11:28 AM
步骤

• Select 'Payments and Renewing Items' from the 'My Renewals & Upgrades' menu.

谢谢版主的帮忙。

kingto

步骤

• Select 'Payments and Renewing Items' from the 'My Renewals & Upgrades' menu.
从 'My Renewals & Upgrades' 菜单中选择 'Payments and Renewing Items'
• Check the box next to the item(s) you would like to cancel and click on the 'Cancel Item' button.
点击您想要取消的项目旁边的选框，然后再点击'Cancel Item' 按钮。
• Select 'Cancel Now' in the menu that appears to the right.
点击在右侧菜单中出现的'Cancel Now'
• Click on 'Save Changes'.
点击'Save Changes'以保存

kingto