申请ix退款，看不懂，不知是否需确认（已解決問題）

kusys

申请ixwebhosting退款，看不懂回复，不知道有没有被受理，是否还需要我确认。

In order to continue with your request for cancellation, we have forwarded your inquiry to our cancellation department. Please note that your cancellation will be processed by the guidelines outlined in the terms of service. For your convenience, those guidelines will be briefly outlined, but for a full description, please refer to our terms of service.

If you are canceling within 30 days of your initial order, your cancellation will be processed per our “30-Day Money Back Guarantee.” This means you will receive a full refund of all hosting and set-up fees. However, we will have to charge you for any free domain registration credits you utilized as they are only free for as long as you remain hosting with us. Since domains cannot be unregistered after 24 hours have passed from their initial order, you will retain ownership of these domains. If you have not utilized any free domain registration credits, you will not be charged.

If 30 days have passed since your initial order, your cancellation will be processed per our “Any-Time Money Back Guarantee.” This means that you will receive a prorated refund for the amount of time you have pre-paid for but not used. As with the 30 day guarantee, you will be charged a pro-rated charge for any free domain points you are utilizing as well as a set-up fee if you have not finished your initial billing cycle and did not pay this set-up fee at signup.

For a full description of our guarantees, please consult the terms of service.

If you have any extra products (eChat, Merchant Services, SpamGaurd, SSL certificates, etc), please specify if you would like them canceled as well. If so, please update this ticket with all products you wish to cancel and what hosting product it is assigned to. We thank you for your patience as your request is processed.

Regards,
Chris H.

海南仙岛

问你是不是要退款,退款他们会扣除域名注册费用.

为了继续与您的撤销申请，我们已将您的调查，我们的取消部门。请注意，您将被取消的服务范围中概述的准则处理。为了您的方便，这些准则将简要概述，但对于完整描述，请参阅我们的服务条款。

如果您是在您最初的30天内取消订单，您的酒店将每处理我们的“30天退款保证。”这意味着，您将收到的所有主机和设置费用的全额退款。但是，我们将收取任何免费域名注册后，您使用，因为它们只对免费的，只要你留在我们的主机信用你。由于域名注册的，不能在24小时后从他们最初的订单后，您将保留对这些领域的所有权。如果你没有使用任何免费域名注册信用，您将不收取费用。

如果30天以来的首个订单通过，您的酒店将根据我们的处理“的任何时的退款保证。”这意味着，您将收到的时间你预先支付，但不使用量比例退还。与30天的保证，你将收取按比例分配的任何自由的域指向您利用以及设置费如果你还没有完成您的初始结算周期，并没有支付这笔设置费收费在注册。

对于我们保证充分说明，请咨询的服务条款。

如果您有任何额外的产品（eChat，商业服务，SpamGaurd，SSL证书等），请注明如果您想他们也取消。如果有，请更新所有产品您想取消，哪些是主机产品分配给此票。我们感谢您的耐心等待您的要求处理。

关心，
克里斯每小时

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