这是什么意思啊？

jin2400

Dear Songzhe,
thank you for contacting our technical support team.
Let me express the most sincere apologies regarding to the issue you were facing. Unfortunately, I am unable to reproduce it now. I have checked it multiple times, but always appears red chinise message. Please, could you verify the problem once again on your side, and inform us once it continues with exact steps for reproducing from our side, so we will initiate deeper investigation regarding to it. Thank you for cooperation. Should you have any further questions, feel free to contact us at anytime, we are available 24/7.
Respectfully,
Vlad Demyan

gypworks526

大致意思是说：
你的那个问题没有能再次出现，他们已经检查多次，但总是显示红色的“chinese（估计是chinese）”信息. 叫你再次检查，并通知他们，一旦它继续，他们会深入的调查。