告别HG了

LeXeR · 发表于 2007-7-15 19:47:38

第一次被封，也没给我发邮件，也没说什么原因，就直接封掉了，我找客服说了一下

Please wait for a HostGator operator to respond.
Welcome to HostGator Live Chat! You are now chatting with 'William B'
William B: Welcome to HostGator, how may I assist you?
LeXeR: my account is suspended,why?
LeXeR: my user name is lexer,my primary domain is 18er.cn
William B: One moment please.
LeXeR: thanks
LeXeR: r u also online now?
William B: I am online right now.
LeXeR: ok,i am waiting noe
William B: Did you receive an email about suspension? If so the email will contain a ticket ID which looks like xxx-000000 in the subject line of the email.
LeXeR: no
LeXeR: not yet
William B: One moment please.
LeXeR: thanks
William B: You will need to email abuse@hostgator.com to get your site unsuspended.
LeXeR: how can i write this email?
LeXeR: can you help to how to write this email?
William B: You should tell the abuse team that you understand that your website has been suspended for apache abuse and that you will do whatever you can to fix the issue.
LeXeR: ok,i test
William B: That is the best way to get your issue resolved.
LeXeR: why don't you hire a customer servicer who knows chinese?as you have got more and more customers from china,because our english is very pool
William B: We do get a lot of business from many different parts of the world. It would be very nice to speak all of their languages.
William B: However, curently, we only offer english support.
LeXeR: 既然你们看不懂中文，那沃草拟大业
LeXeR: thank u very much,good night,byebye,886
William B: You're welcome!
William B: Ok, take care and have a great day!
William B: Thank you for using HostGator Live Chat. Your opinion is very important to us. When closing the chat, please take a minute to fill out the brief survey that pops up so that we may continue to improve our customer service and support.

然后我就给他们停封账号的部门写信

please unsuspended my account

I understand that my website has been suspended for apache abuse and
that iwill do whatever i can to fix the issue.
I don't know why you abused my website.I need a reason,and i want to
know what should i do to keep from been abused again.please replay me
an email.
thanks~

他们这样回信的

[#WCL-563588]: please unsuspended my account
Hello,

Your account was suspended because it was abusing the server resources. Your site had too many connections through the Apache web server. This may have been a temporary spike and I will unsuspend your account now. However to keep this from happening you generally need to either reduce the traffic to the site or reduce the load the traffic causes. For every visitor you have pulling up your page some CPU/Memory is used, if you have more than one person loading up your page then its multiplied by the total number of people pulling your site up at the same time.

Best Regards,
Dmitry Dovidenko
HostGator Support Team

我的账号就解封了，但是只过了一天，突然又被封了，这回给我写信了

[Abuse #ZSY-705974]: Your account has been suspended.

Hello,

We were forced to suspend your account 'lexer' on server gator270 again due to apache usage as well as copyright/pirated software, ebooks, movies and games found in the /public_html/up/ directory.

16167 R www.xxx.cn 4.55% 0.22s GET /up/video/1280_StarCraft2Game
21785 R www.xxx.cn 2.70% 0.74s GET /up/music/%B2%CC%C7%D9/%CE%D2
26699 R cnc.xxx.cn 2.63% 0.76s GET /up/music/%B2%CC%C7%D9/%CE%D2
....下面很长一串列表
---------

And:

root@gator270 [/home/lexer/public_html/up/video]# ll
total 1680104
drwxr-xr-x 7 lexer lexer 4096 Jul 2 08:43 ./
drwxr-xr-x 11 lexer lexer 4096 Jul 1 07:55 ../
drwxr-xr-x 2 lexer lexer 4096 Jun 22 17:30 \316\322\313\344\313\300È¥/
drwxr-xr-x 2 lexer lexer 4096 Jun 1 03:55 07.05.01.XXX.Blu-ray.REMUX.1080P.MPEG-2.LPCM.DTS.DD51.Fanxy\@Silu/
drwxr-xr-x 2 lexer lexer 4096 May 31 07:47 \241\276070513\241\277\271\355Ê¹\311\361\262\356[2007\304\352\303\300\271\372\277Ö²\300Æ¬][DVDRip\243\255R\326\320\316\304\327\326Ä»]/
....下面很长一串列表
root@gator270 [/home/lexer/public_html/up/book]#

Best Regards,
Dmitry Dovidenko
HostGator Support Team

怎么又跟上次说的不一样，上次说资源占用超标，这次变成盗版软件了，于是我又写信请他们解封我的账号

please unsuspended my account again

I will delete all my space for a violation of copyright documents,
including movie and music, But that StarCraft2 video is entirely free
from www.starcraft2.com downloaded to the there is no infringement,
please check out,thanks verymuch.

然后第二天就收到这样一封措辞强硬的邮件

[Abuse #ZSY-705974]: Your account has been suspended.

Hi,

Looking at your previous tickets, you actually tried to place the blame for "website abuse" on us. (WCL-563588). You stated you had no idea why your site was receiving a high volume of traffic. Even then, you did not decide to remove the warez from your account. Because you willfully violated our terms of service, then attempted to place blame on us for the use, you are not eligible for unsuspension. No backups will be provided as your account was suspended for warez. Please cancel your account at:

http://hostgator.com/cancel.php

Thanks.

Jamyn Shanley
Abuse/Systems Administrator
Terms of Service: http://www.hostgator.com/tos.shtml
Mail Rules: http://www.hostgator.com/mailpolicy.shtml
HostGator Web Support: http://support.hostgator.com/
HostGator Via Phone: 1-866-96-GATOR

LeXeR · 发表于 2007-7-15 19:51:33

恩，的确，我是违规了。但是他们的管理似乎也存在一些问题，两次停封我的账号理由都不一样，为什么不一次说明呢？第二次停封是对的，因为我的确有盗版的内容在上面，第一次停封都没有发邮件给我，而且我的网站那时候已经转到国内的服务器了，HG上面只放了一个没有多少流量的页面，用来放我们一个论坛里面的SC比赛的积分页，每天访问人数不超过20人。
而且我不明白为什么他的最后一封信语气那么狠，直接就叫我退了他们的空间，还说什么我把责任推给他们，这个有点不明白。
反正我是月付，而且我也是的确违规了，他们的口气也很强硬，我的重要数据也有备份，就懒得再跟他们交涉了，直接退了空间了事。现在决定换用LP，国内是做不下去了，现在又开始搞什么BBS备案，搞得站长们人心惶惶的。