Dear Sir or Madam,
Thank you for contacting online support.
I ran an ftp test and it passed on our end. If you could for me please follow these instructions and try to connect with Filezilla and let us know the error code you get. It would help us better troubleshoot this problem
FileZilla is a free File Transfer Protocol (FTP) client for Windows®, Mac®, and Linux® operating systems. You can download it from http://filezilla-project.org.
FTP clients let you move files from your local computer to another computer over the Internet — in this case, the other computer is the server housing your hosting account. You will use an FTP client to move your website's files from your computer to your hosting account, making your files visible on the internet whenever someone visits your domain name.
Using FileZilla with Your Hosting Account
To use FileZilla with your hosting account, you will need accurate hosting FTP settings.
To Use FileZilla (FTP), You Need
To set up your hosting account. See
Setting up Your Hosting Account for more information.
Your hosting account IP address. See Finding Your Hosting Account's IP Address
for more information.
Your hosting account user name. See Locating your Hosting Login or User Name for more information.
Your hosting account password. See Resetting Your Hosting Account Password (FTP Password)
for more information.
NOTE: This is not necessarily the same as your customer account password.
Once you have everything in order, you can connect to your hosting account with FileZilla.
Connecting to Your Hosting Account with FileZilla
To connect to your hosting account, download FileZilla and follow the instructions below.
To Connect to Your Hosting Account with FileZilla
Launch FileZilla from your computer.
Complete the following fields, and then click Quickconnect:
Host — Enter your hosting account IP address.
Username — Enter your hosting account user name.
Password — Enter your hosting account password.
If you have problems connecting to your hosting account, it is most likely caused by an incorrect password. See Resetting Your Hosting Account Password (FTP Password) for more information.
Port — Type 21.
Once connected, FileZilla displays the contents of your hosting account on the right, in the Remote site section, and the contents of your computer on the left in the Local site section.
Transferring Files to Your Hosting Account with FileZilla
Follow along with these instructions to transfer files to your hosting account with FileZilla.
To Transfer Files to Your Hosting Account with FileZilla
Locate the Local site files you want to transfer to your hosting account.
FileZilla displays the contents of your Local Site starting at your operating system's root level. Navigate to a more familiar location in your computer's file structure by double-clicking Users, your profile name, and then Desktop or your primary documents folder.
The files you upload to that directory should have an index file. This file is likely, index.html or index.htm, but there are other valid options. For more information, see
Select the Local site files. There are two ways to select multiple files:
Select one file, and then, holding down the Shift key on your keyboard, select another file from the list to continue your selection. The two chosen files and all files between them are selected.
Select one file, and then, holding down the Ctrl key on your keyboard, select another file from the list to continue your selection. In this way, you can add or remove single files in your selection.
Locate the Remote site directory you want to transfer your files to.
To transfer files to your primary domain name, upload your content to the root directory ( / ) folder. If you are hosting multiple websites, upload your content to the folder your domain name is pointing to. See
Hosting Multiple Websites on Your Hosting Account for more information.
Move the files from the Local site to the Remote site by dragging and dropping them.
Drag and Drop — Select the Local site files that you want to upload. Click and drag them to the Remote site directory. When the directory is highlighted, you can drop the files (let go of the mouse) and the files will upload.
If you have any problems using FileZilla to connect to your hosting account, see Troubleshooting FileZilla FTP Connections.
Show Me: Screen-by-Screen
Follow along with these images to transfer files to your hosting account with FileZilla.
NOTE: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Third-party marks and logos are registered trademarks of their respective owners. All rights reserved.
Please let us know if we can help you in any other way.
Sincerely,
Jesse L.
Customer Care |
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感谢帮忙