退款还要接电话才行么

baihe0

申请退款后貌似是打了电话,不过当时没人接,然后他们发了这个回复

I have attempted to contact you by phone to confirm your cancellation using the phone number we have on file. However, I have been unable to reach you. If you would rather be reached at an alternate number, or if there is a preferred time when we may contact you, please update this ticket with that information. You can also contact us Monday through Friday from 7 a.m. to 4 p.m. in the central time zone by calling 1-800-385-0450 in the United States, or 1-614-534-1961 internationally, and selecting option 3 for the billing department

这该怎么办?他们打来的电话也是说的英文吧,完全听不懂,该怎么办?谢谢

monface

你叫他说中文
Can you speak chinese.

baihe0

给他回复说我不懂英文,问他能否不打电话直接退款到支付宝帐户,他回复说

I am forwarding your request for cancellation to our billing department to have a refund issued to the credit card used. You should see this refund within 3 to 5 business days.

Please note that your cancellation will be processed by the guidelines outlined in the terms of service. For your convenience, those guidelines will be briefly outlined, but for a full description, please refer to our terms of service.

If you are canceling within 30 days of your initial order, your cancellation will be processed per our “30-Day Money Back Guarantee.” This means you will receive a full refund of all hosting and set-up fees. However, we will have to charge you for any free domain registration credits you utilized as they are only free for as long as you remain hosting with us. Since domains cannot be unregistered after 24 hours have passed from their initial order, you will retain ownership of these domains. If you have not utilized any free domain registration credits, you will not be charged.

If 30 days have passed since your initial order, your cancellation will be processed per our “Any-Time Money Back Guarantee.” This means that you will receive a prorated refund for the amount of time you have pre-paid for but not used. As with the 30 day guarantee, you will be charged a pro-rated charge for any free domain points you are utilizing as well as a set-up fee if you have not finished your initial billing cycle and did not pay this set-up fee at signup. For a full description of our guarantees, please consult the terms of service.

If you have requested a cancellation of extra products, we will handle that request after we have processed your hosting cancellation. We thank you for your patience as your request is processed.

这意思是已经在处理退款,不用我再做什么了么
谢谢

leayee

我申请退款的几天后他们给我打了电话,以为是马上要处理我的退款请求了呢,可又等了两天,那个cancelltion的ticket还是on-hold状态。
他们明显的故意在拖延时间，真扫兴。

monface

你们用了多久了?