我给ix发了退款Ticket,也注明了支付宝帐户,然后该怎么做

baihe0

In order to continue with your request for cancellation, we have forwarded your inquiry to our cancellation department. Please note that your cancellation will be processed by the guidelines outlined in the terms of service. For your convenience, those guidelines will be briefly outlined, but for a full description, please refer to our terms of service.

If you are canceling within 30 days of your initial order, your cancellation will be processed per our “30-Day Money Back Guarantee.” This means you will receive a full refund of all hosting and set-up fees. However, we will have to charge you for any free domain registration credits you utilized as they are only free for as long as you remain hosting with us. Since domains cannot be unregistered after 24 hours have passed from their initial order, you will retain ownership of these domains. If you have not utilized any free domain registration credits, you will not be charged.

If 30 days have passed since your initial order, your cancellation will be processed per our “Any-Time Money Back Guarantee.” This means that you will receive a prorated refund for the amount of time you have pre-paid for but not used. As with the 30 day guarantee, you will be charged a pro-rated charge for any free domain points you are utilizing as well as a set-up fee if you have not finished your initial billing cycle and did not pay this set-up fee at signup.

For a full description of our guarantees, please consult the terms of service.

If you have any extra products (eChat, Merchant Services, SpamGaurd, SSL certificates, etc), please specify if you would like them canceled as well. If so, please update this ticket with all products you wish to cancel and what hosting product it is assigned to. We thank you for your patience as your request is processed.

Should you have any further questions, please do not hesitate to contact us, we are available 24/7.

以上是回复,现在我该做什么?就只等钱退回来就可以了吗,大概要多少天呢,谢谢

gypworks526

是的。。。
他们已经把你的申请转交到相关部门，确认你是否注册了免费域名，是否在30天之内等。

一般三到五个工作日吧，就可以了。。

andyleo123

想要快一点，直接打美国公司电话..这样速度快一点，他们的客服好像是外包给另外一个小公司.