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andyleo123
发表于 2009-12-30 15:16:35
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嗯 退款成功，不过是用PAYPAL 退的，手续费自理. 客服的素质很差，基本你要把问题重复无数遍，而且每个人都要转到其他部门，刚开始的时候就给它PAYPAL 帐号了，就是不能退. 而且只会用复制，粘贴政策。 最后没办法又打了个电话，说明 确实是在ALIPAY 限制之前提交退款TICKET 的，然后才退. 19号提交的，到30号才退款..英文不好的站长，最好考虑下其他付款方式，信用卡最好。有追诉期.
花了70多刀，就用60几天，传一个网站（4G）花了 20天。 本来早就想换，最近做了很多新站没时间换空间，勉强用了，最后顾客说速度太慢，才更换.
以下是TICKET 记录，
jack Akerman, Sat Dec 19 02:35:00 2009
my payment is the alipay ,
charge of $105.12
IXwebhosting is too slow which visit from the china
.So i have to cancel this account , and refund the money to my alipay account which paid this web hosting.,
Thanks
Yana K., Sat Dec 19 05:21:23 2009
Ticket Status was changed from Open to On-Hold
Dear Jim,
Thank you for contacting us.
In order to continue with your request for cancellation, we have forwarded your inquiry to our cancellation department. Please note that your cancellation will be processed by the guidelines outlined in the terms of service. For your convenience, those guidelines will be briefly outlined, but for a full description, please refer to our terms of service.
If you are canceling within 30 days of your initial order, your cancellation will be processed per our “30-Day Money Back Guarantee.” This means you will receive a full refund of all hosting and set-up fees. However, we will have to charge you for any free domain registration credits you utilized as they are only free for as long as you remain hosting with us. Since domains cannot be unregistered after 24 hours have passed from their initial order, you will retain ownership of these domains. If you have not utilized any free domain registration credits, you will not be charged.
If 30 days have passed since your initial order, your cancellation will be processed per our “Any-Time Money Back Guarantee.” This means that you will receive a prorated refund for the amount of time you have pre-paid for but not used. As with the 30 day guarantee, you will be charged a pro-rated charge for any free domain points you are utilizing as well as a set-up fee if you have not finished your initial billing cycle and did not pay this set-up fee at signup.
For a full description of our guarantees, please consult the terms of service. We thank you for your patience as your request is processed.
If you have any extra products (eChat, Merchant Services, SpamGaurd, SSL certificates, etc), please specify if you would like them canceled as well. If so, please update this ticket with all products you wish to cancel and what hosting product it is assigned to. We thank you for your patience as your request is processed.
Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Yana Kaplanskaya
Customer Relations Dpt.
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Jim, , Sun Dec 20 01:40:08 2009
When the payment will refund to my alipay account ?
Jim, AK, Tue Dec 22 23:01:57 2009
When the payment will refund to my alipay account ?
Craig R., Tue Dec 22 23:11:27 2009
Jim AK
Thank you for speaking with me today despite our language barrier. It is always a pleasure. I regret to inform you that as per Alipay policy we are not able to issue a refund when 90 days after signup date passed:
http://market.alipay.com/ospay/service.htm
However, we may credit the refund amount to your billing profile if you like. If we can be of any further assistance, please do not hesitate to contact us.
Thanks,
Craig
CR Team
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Jim, AK, Tue Dec 22 23:29:17 2009
Hello
it is 88 day or 89 days ,
i bought is in 2009 9 21 11:46am
i apply to cancel this account in Sat Dec 19 02:35:00 2009
it is 88 days or 89 days
it was less than 90 days.
because your staff was delay the process.
but it is not my fault,
So refund my money as soon as possible
Jim, AK, Tue Dec 22 23:34:23 2009
So you have to send money to my billing profile by alipay. or i give you my paypal. you resend money to me by paypal.
my paypal payment : *******@gmail.com
Svetlana S., Wed Dec 23 11:32:25 2009
Ticket Status was changed from On-Hold to Resolved
Dear Jim,
I have now canceled account #583*** as per our 30-day money back guarantee. Please note that as per ICANN regulations and our Terms of Service domain registration fees are non-refundable. The amount deducted from your refund for domain registration fees was $18.04. You can continue to manage and use your domain name through your control panel.
The total refund amount was $35.18 and it was credited to your Alipay billing profile #27****. You may use this amount for further renewals or purchasing new products. Thank you for your patience and understanding.
Should you have any further questions, please feel free to contact us at anytime, we are available 24/7.
Best regards,
----------------------
Svetlana Shilova
CR Department
Ixwebhosting.com
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Jim, AK, Wed Dec 23 22:51:29 2009
Ticket re-opened
Your credit card statement will show a charge of $105.12 by "IX Web Hosting".
i paid this account is $105.12USD,
And i had used 88 days, So i have 78.84USD or more. 78.84-18.04=60.8USD,
why only have 35.18USD, ?
How do you calculated the fee?
Anna V., Thu Dec 24 02:54:04 2009
Ticket Status was changed from Open to Resolved
Dear Jim,
We are kindly sorry for the inconvenience you have experienced with us. Your account has been cancelled as per our Anytime moneyback guarantee. Subscriber may request a full refund of the current month's fees (not the current billing cycle) and to-date pre-paid fees for future months, less any additional over-usage, setup fees and free domain registration costs (see section I.b below).
http://www.ixwebhosting.com/index.php/v2/pages.tos
Your account was registered on Sep-21-2009 for the annual billing period. You have used 2 full months of this account. But you haven't use this plan for more than 1 year, so we have to deduct setup fee ($30.00). Your monthly fee is $131.40/12=10.95.
So the refund is:
USD 105.12 - $10.95*2 - $30 - $18.04(domein registration fee) = $35.18.
Hope for your understanding.
Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Anna Vasilyeva
Customer Relations Dpt.
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Jim, AK, Thu Dec 24 02:57:18 2009
Ticket re-opened
And when the money will arrive my alipay account
Anna V., Thu Dec 24 05:57:23 2009
Ticket Status was changed from Open to Resolved
Dear Jim,
Please note that the refund amount has been credited to your billing profile balance as we are not able to refund the Alipay account after 90 days of the transaction date have passed. It is Alipay system restriction.
So you are able to use the billing profile balance for further renewals or purchasing new products.
Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Anna Vasilyeva
Customer Relations Dpt.
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, Fri Dec 25 23:00:02 2009
Please review the answer to this ticket and close it if the issue is resolved. Should your questions still remain unanswered please update the ticket with further information so that we continue working on it.
Jim, AK, Fri Dec 25 23:20:14 2009
Ticket re-opened
What ????
it is not my fault, i apply for refund money in the 88th days. and your staff have not deal with in time ,so the time is more than 90 days,
but it is not my mistake , IXwebhosting billing staff waste the time.
So IXwebhosting must take all duty , and refund my money by alipay. if the money can not refund by the same deal, you can resend money to my alipay account in a new payment., and pay the alipay charge!!!!
It must be $35.18. arrived my alipay account
*********@yahoo.com.cn
Jim, AK, Fri Dec 25 23:23:16 2009
i ask for the refund in 02:35 AM 12/19/2009.
And i bought the account in 11:43 AM 09/21/2009.
.it is 88th day.
Galina K., Sat Dec 26 10:05:26 2009
Ticket Status was changed from Open to Resolved
Dear Jim.
We apologize for this inconvenience - I regret but there will be no refund for you as you are Alipay customer and the last payment was made more than 90 days ago, you can find about this here:
http://www.ixwebhosting.com/index.php/v2/pages.tos (C. Notice for Customers Making Payment with Alipay) and also here:
http://market.alipay.com/ospay/service.htm
chapter "Rules". Again please note that you can use refunded money for further payments for renewal or any purchase.
Should you have any further question feel free to contact us and we will be glad to assist you.
Kind regards,
Galina Kiseleva
Billing Dept.
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Jim, AK, Sat Dec 26 23:34:52 2009
Ticket re-opened
Look !!
i ask for the refund in 02:35 AM 12/19/2009.
And i bought the account in 11:43 AM 09/21/2009.
.it is 88th day.
I give IXwebhosting more than 24hours to deal with this refund, but the IXwebhosting buy time .
http://www.ixwebhosting.com/index.php/v2/pages.popup_guarantees
IXwebhosting promise customer service is 24/7
So it is not my fault, IXwebhosting delay refund money time. i ask to refund money in 88th, and ixwebhosting deal with my request in Yana K., Sat Dec 19 05:21:23 2009
.but they do not deal with in time , just buy time !!!!!
Tue Dec 22 23:11:27 2009 .somebody call me , but the time is over
So the alipay is limited time is past by ixwebhosting , so ixwebhosting will not refund money to me , it is scammer!!
refund my money, or i will charge ixwebhosting
Jim, AK, Sat Dec 26 23:37:44 2009
The alipay time limited is 90 days, i ask to refund money in 88th days. it is Ixwebhosting duty!!!!
Jim, AK, Sat Dec 26 23:40:42 2009
Check this ticket open time !!!!!
When i ask to refund money !!!!!
it is less than 90 days,
Svetlana S., Sun Dec 27 11:59:16 2009
Ticket Status was changed from Open to Waiting
Dear Jim,
Please let us express our sincere apologies for this unacceptable inconvenience caused to you. It is doubly sad for us, as we are doing our best so that all our customers always get timely assistance. The thing is that we usually need more time than 24 hours to handle cancellation requests in order to resolve a conflict and continue cooperation with our customers. Unfortunately, Alipay restriction doesn't allow us to refund the amount of $35.18 to your Alipay account right now, but you are welcome to use this balance for the renewal of your existing *******.com domain registration or buying another products. Thank you for your patience and understanding.
Should you have any further questions, please feel free to contact us at anytime, we are available 24/7.
Best regards,
----------------------
Svetlana Shilova
CR Department
Ixwebhosting.com
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Jim, AK, Mon Dec 28 00:21:55 2009
It is scammer , Check the tickets records,
I reply this ticket in
Jim, AK, Sun Dec 20 01:40:08 2009
When the payment will refund to my alipay account ?
NoBody reply me in Sunday and Monday until the time limited pass , then your staff reply me in ,in Svetlana S., Wed Dec 23 11:32:25 2009 !!
why not deal with it in time . i think you must send money by alipay, because your action lead to time out. No body reply me in Sunday,monday, and tuesday, This is the reason lead to time up, and you promised 24'/7. it is a bigger lie .
If you not send $35.18. to my alipay , i will put this true stories in the famous forum about the webhosting , i think you will pay your scammer.!!!
nobody will buy the ixwebhosting by alipay!!!
Jim, AK, Mon Dec 28 00:40:16 2009
I have consulted Alipay company, you completely take the initiative to pay through the payment of treasure to my account than there is no obstacle, no person can take the initiative to pay me, you obviously lying in order to shirk their responsibilities.
That deal had 90 days limited , but
you can open a new deal , send me 35.18USD, it is fine ,like me , sed 105.12USD to ixwebhosting
Jim, AK, Mon Dec 28 01:17:27 2009
my application was apply in 88th days, it is in time for the refund policy of alipay. So you must send money to me in the same day. if time is out , you have to send 35.18USD in another payment, .I have consulted Alipay company, you completely take the initiative to pay through the payment of treasure to my account than there is no obstacle
Anna V., Mon Dec 28 12:51:02 2009
Ticket Status was changed from Open to On-Hold
Dear Jim,
I have forwarded your request to the concerned department. We need some additional time to resolve your issue but we will get back to you shortly with the update via this ticket. Thank you for your patience.
Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Anna Vasilyeva
Customer Relations Dpt.
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Jeremy F., Tue Dec 29 16:09:37 2009
Ticket Status was changed from On-Hold to Waiting
Hello Jim,
Again we are all very sorry about this and hope to resolve this matter as soon as possible. Like mentioned before we can not pay via Alipay, however, we can pay via the paypal email address you provided us with out a problem.
We will send $35.18 to **********@gmail.com immediately.
I would like to thank you for your patience in this matter and for allowing us to send the money via paypal.
I would like to apologize again on behalf of IX and please confirm when you received your money.
Jeremy Fox
Affiliate Manager
IX Web Hosting
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