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yygxtp
发表于 2009-12-18 20:09:06
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发送tracert之后的回复。麻烦一路大哥了
Dear huiyong lin,
A technician responded to your ticket with:
Hello Huiyong,
Thank you for contacting Lunarpages support.
It appears that the shared IP for the server you are on may be blocked by the Firewall of China. Here are options that we can suggest to resolve this issue:
1.) Server move + Dedicated IP - We can offer you a move to one of our LPCP servers and enable a dedicated IP on your account (standard dedicated IP fees of $4.95/month apply). Having a dedicated IP means that your website will have its own IP address and won't be blocked if the shared IP of the server is blocked. A move to an LPCP server is required in order to ensure that mail services continue as the LPCP servers have a dedicated mail server whereas the cPanel servers do not. If you require cPanel hosting, please refer to the Dedicated Server solution below.
Please note that the move offered does have limitations as we cannot directly move accounts between the two control panels. Your databases and files will be transferred as a part of this move, however, all email addresses, parked domains, addon domains, subdomains, ftp account, and mysql/postgres users would need to be recreated on the new LPCP account. Any current emails would need to be downloaded to your computer or they would be lost and any custom DNS entries would need to be re-setup after you have re-added those domains to the LPCP inte**ce.
2.) Upgrade to a VPS account - VPS accounts have fewer accounts on each server so the likelihood of the server becoming blocked is less. You can learn more about the VPS accounts, including cost, by going to http://www.lunarpages.com/virtual-private-server/
3.) Upgrade to a Dedicated Server - On this plan, you are the ONLY account on the server, so if you are being blocked, then it is because the nature of content that you are hosting. You can lean more about Dedicated accounts, including cost, by going to http://www.lpdedicated.com/
If you wish to proceed, please indicate which option you would like to pursue. In addition, please provide the following:
cPanel or Plesk username or the primary domain on the account:
Last 4 digits of the credit card on file:
If you can not supply the last 4 digits of the credit card, please provide:
cPanel or Plesk username or the primary domain on the account:
First and last characters of the password on file:
Your full postal mailing address:
Telephone number:
As well as your acceptance of the charges to be made on your account.
If you require additional assistance, please do not hesitate to contact us again.
Kind Regards,
Keera Intuyos
CSR Team
Lunarpages Office Hours
Monday-Friday 7:00am-5:00pm PST
Lunarpages Forums - http://www.lunarforums.com
Lunarpages Tutorials - http://www.lunarpages.com/tutorials
Lunarpages FAQs - https://support.lunarpages.com/knowledge_bases/
LPCP Control Panel - https://support.lunarpages.com/knowledge_bases/show/113
Telephone: 1-714-521-8150
24 Hour Network Status Line: 562-697-8106
Fax: 1-714-521-8195 |
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