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前几天给LP写了一封简短的电子邮件(翻译软件),LP来了一封比较长的信,用翻译软件看了一下,好像是有折扣,但并不清楚实际内容,不好意思烦请斑竹帮忙看一下。感谢了。
Dear dayou xiao,
A technician responded to your ticket with:
Hello,
Thank you for contacting Lunarpages.
My name is Juan and I'm with the Quality Assurance Department at Lunarpages Web Hosting. I'm in contact regarding your recent cancellation request and to ensure that while you were hosting with Lunarpages you had a positive experience.
I wanted to take a few moments to see what Lunarpages might be able to do for you to make this hosting package more economically friendly to your budget or all around more useful for you.
If you plan to cancel your account for budgetary concerns, would you consider renewing this account at a special discounted rate? We appreciate your loyalty and recognize your accounts good standing. We would like to offer you 25% off of your current renewal rate. There are no strings attached, simply let us know that you are willing to stay here at Lunarpages and we will arrange this discount immediately.
Perhaps your hosting account would be better utilized for a different purpose? If you decide to keep your account we would be willing to change your domain name at no cost. New domain registrations are normally $19.95 so it's a great savings. This change is simple and will allow you explore other possible uses for your hosting account, for example; creating a photo gallery for family and friends to share memories or even starting your own blog.
If, after considering the benefits above, you have still decided that you have no further need for this account you may want to consider if any of your family, friends or colleagues might be able to benefit from this discounted renewal offer. Feel free to provide us with authorization to reset your account (i.e. remove all data etc) and provide us with the contact information for the intended beneficiary. Keep in mind that they too would be able to benefit from the free domain name registration and change.
At this point you might have come up with some great ideas of your own that, if offered by us, could convince you of the usefulness and cost effectiveness of our hosting services. With that said, we would love to hear anything at all that might allow us to keep you as a valued customer. It can't hurt to ask right?
Of course, if you would still prefer to move forward with your cancellation, we will gladly do so for you. Purely for verification purposes please provide your account user name and the last 4 digits of the credit card you have on file with us for this account. If you do not have a credit card on file please provide the first and last digits of the password on this account along with your full postal mailing address and telephone number.
If you require a phone call to arrange this, please provide your contact number and a time we can call you.
I look forward to hearing back from you. Please reply at your earliest convenience.
Thank you. |
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