GODADDY退款回信，求助翻译（已解決問題）

dadait

邮件内容：

Support Staff Response
Dear Sir/Madam,

I have requested that a refund be applied to your account as per your request. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

Unfortunately Go Daddy will not completely remove a customer account from our system as explained in our Privacy Policy. However, you can use the instructions below to remove all payment methods from this account and turn off all opt-in email notifications. As you have canceled all the products, I have not included those instructions. Company policy restricts Go Daddy Customer Support representatives from making changes to customer accounts or services on behalf of the customer. You will need to make this change from within your account.

Use the below instructions to remove a payment method from our system. Note that there must be no products or services in our system which are currently linked to that payment method before you can remove it.

• Select 'Credit Card & Payment Info' from the 'My Account' menu
• Select the radio button next to the desired payment method in the list.
• Click the 'Deactivate Payment Method' button.
• If there are any products or services currently associated with this item you will then be forced to move them to another payment method before you can continue.
• After moving any products or services to another payment method, click the 'Save Changes' button.

You can choose not to receive email notices by updating your customer account settings. Follow the directions below:

• Select 'Account Settings' from the 'My Account' menu.
• Click on the "Email Preference Information" link.
• Go through the choices and select your preference for each.
• When you are done, click on the green "Save Changes" button.

You can also use the "UNSUBSCRIBE" link found at the bottom of all the notices that we send out.

Please let us know if we can help you in any other way.

Sincerely,
Jason P
Online Support Representative

kingto

你要退款对吧。这个是告诉你退款的步骤，由于客服不能帮你直接删除购买的服务。所以首先
需要你自己登录控制面板 删除你想要退款的item，即cancel第一步。
然后删除之后再联系客服说你已经删除了XX服务，希望退款。
最后等个一周吧，款子就到帐了

dadait

我购买的产品都已经cancel掉了。该怎么回邮件？

kingto

他们已经知道了，并且还说

I have requested that a refund be applied to your account as per your request. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.

意思是，有些附加产品是不退款的，所以他们需要再核准一次最后的退款金额，请等候至多48小时。

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

一旦金额出现在账号上了，请等待5~7个工作日查看退款。如果出了额外的问题他们还会联系您。感谢您的耐心和理解。

dadait

哦。谢谢了。我再等等新邮件。

kingto