我提出了退款申请，对方邮件内容如下，我是因为共享ip被封才退款的，下一步该怎么做，怎么回复
Can you specify what you are wanting to cancel and refund? Would you like to cancel your hosting account? May we ask why?
To cancel your account and have a refund issued, please verify you are the account's owner by replying with the last four characters of the cPanel login password or the last four digits of the credit card on file -- this is for security purposes. If you have paid with PayPal, you may respond with the PayPal Transaction ID for your purchase.
When a cancellation is processed, we delete all of the content from the account. This includes emails, files and databases. Once they have been deleted, there is not a possibility of restoration. Please confirm you have backed up all necessary files before we process the cancellation.
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