第一封
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Note: Replying more than once may delay our response time, because your ticket will be placed at the bottom of our ticket queue.
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Dear Liao Zhonghua,
This is an automated response from Lunarpages Online HelpDesk to inform you that a ticket regarding:
Subject: High resource usage!
has been created. You may also view the progress of this ticket online at: http://support.lunarpages.com/tickets/view/2438239
Your ticket ID is 2438239.
Lunarpages Internet Solutions Helpdesk
https://support.lunarpages.com
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第二封
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Note: Replying more than once may delay our response time, because your ticket will be placed at the bottom of our ticket queue.
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Dear Liao Zhonghua,
A technician responded to your ticket with:
Hello,
Due to the fact that we recently received complains regarding the quality of our hosting services on the following shared server: Phillip– we initiated an audit of the resource usages registered on the server.
Your account is utilizing excessive resources on the shared server named Phillip. This is a shared environment and we cannot allow one user to utilize a high percent of the resources on a server as it affects all users adversely. Because of this, we were forced to create the current ticket for you!
Here are your account’s usage statistics for the last days:
======
Date %CPU %Memory
12/12/2011 2.21 0.31
12/13/2011 2.20 0.32
12/14/2011 2.39 0.40
12/15/2011 2.44 0.42
12/16/2011 6.22 1.41
======
With respect to shared server standards, your account was comsuming heavy server resources. Considering server stability I have disabled below given script temporarily.
public_html/ieccapcomcollect-supply/e/action/ListInfo/index.php
/public_html/classgzcom/f/post.php
/public_html/classgzcom/f/index.php
/public_html/ieccapcom/collect-gui35/e/action/ListInfo/index.php
Please proceed with the necessary adjustments in order to mitigate the usage and let us know as soon as possible about the planned / adopted measures so that we could assist you in your work and be able to follow the registered achievements.
Here are the most common causes for high usage and our recommendations:
- Your scripts are not upgraded: you may have not upgraded your scripts yet, as older versions of the scripts can have bugs in them that would cause high CPU and Memory usage.
- Your scripts are configured incorrectly: you might need to check your scripts` configuration for any tweaks of settings available that might influence the usage, as a single wrong setting might do a whole lot of harm.
- Your add-ons are misbehaving: some add-ons might cause high load because they were badly written. You might consider disabling them or finding alternatives for some add-ons. In the usage mitigation process you may want to disable all your add-ons that do not affect the very basic functionality of your website(scheduled back-ups, fancy statistics, additional functions etc). After your account’s usage was stabilized we may begin enabling them one by one and identify the problematic one.
- You might need caching: a caching plugin will help in most cases as it will serve pre-generated html pages instead of using the resource intensive PHP scripts to generate the same page over and over again for different visitors of the site.(for WP – WP super cache).
- Bots are flooding your site: your pages might have been found by spam bots that try continuously to send messages via your contact form, or add various comments to your items and such, depending on your site's configuration. An implementation of a CAPTCHA system would be useful to keep bots out of your pages, while checking for the highly accessed webpages using the tools provided by CPanel.
- Robots are indexing your website, you may want o use a robots.txt file in order to manage this process. More information about it at: http://www.robotstxt.org/ .
- You should, also, audit your crons if any and optimize / (re)set them accordingly to reduce the usage
- Your account might be exploited: using a badly written extension / plug-in or an old / not recently update CMS(Content Management System)(like Joomla, WP etc), the hackers or the script-kiddies can find their way to your files(and system’s resources) endangering the entire shared environment.
In order to consult your account's detailed web-statistics you may use the Webalizer(Web Statistics) tool from your CPanel(LPCP). You will find the most requested web pages or sub-pages(or resources), the IP addresses that are responsible for most of your web pages' hits, the hits / day or / month and other useful information.
We do not possess usage statistics for the each website, but only for the entire account.
Also, we kindly recommend to upgrade your package to a dedicated server, please take the time to review our offer from http://www.lpdedicated.com/servers/linux.php or http://www.lpdedicated.com/servers/windows.php. Please take into consideration the advantages that a dedicated server might bring for your organization(or personal interest), it will be a solid base for any future initiatives and will permit various uses, will provide a more stable, scalable environment along with a much better support and monitoring.
Please note that this is a very important matter and it requires your(or your developer’s) immediate attention.
We have scheduled a phone call from one of our system administrators for you. Should you have any questions prior to this call, you may reply to this ticket, or call us directly at 877-586-2772 ext. 4225 Monday-Friday 7:00am-7:00pm Pacific Time. If you choose to contact us by phone, please have your account username and this ticket number for reference.
---
Kind Regards,
Sherin Shamsu
Junior System Admin I - System Administrator Team
Support and Assistance:
Help Desk - https://support.lunarpages.com/
Membership Forum - http://www.lunarforums.com/
Tutorials - http://www.lunarpages.com/tutorials/
Phones:
U.S. & International - 1-714-521-8150
Additionally, you may also view the entire ticket by visiting: http://support.lunarpages.com/tickets/view/2438239
Your ticket ID is 2438239.
Lunarpages Internet Solutions Helpdesk
https://support.lunarpages.com
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第三封
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Note: Replying more than once may delay our response time, because your ticket will be placed at the bottom of our ticket queue.
-------------------------------------------------------------------------------
Dear Liao Zhonghua,
A technician responded to your ticket with:
Hello,
As resource usage was exceeding further and affecting server badly creating database load issues, we are forced to suspend your account partially.
======
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
3919 myliaoq0 17 0 0 0 0 Z 4.0 0.0 0:00.12 php-cgi
3914 myliaoq0 16 0 42960 17m 7776 S 3.3 0.1 0:00.10 php-cgi
3916 myliaoq0 16 0 42960 17m 7676 S 3.3 0.1 0:00.10 php-cgi
3917 myliaoq0 16 0 42960 17m 7768 S 3.3 0.1 0:00.10 php-cgi
3922 myliaoq0 17 0 0 0 0 Z 3.3 0.0 0:00.10 php-cgi
3923 myliaoq0 17 0 0 0 0 Z 3.3 0.0 0:00.10 php-cgi
3870 myliaoq0 15 0 0 0 0 Z 3.0 0.0 0:00.09 php-cgi
3874 myliaoq0 15 0 43228 17m 7932 S 3.0 0.1 0:00.09 php-cgi
3884 myliaoq0 16 0 43228 17m 7932 S 3.0 0.1 0:00.09 php-cgi
3910 myliaoq0 16 0 42960 17m 7628 S 3.0 0.1 0:00.09 php-cgi
3883 myliaoq0 15 0 42112 16m 7764 S 2.7 0.1 0:00.08 php-cgi
3915 myliaoq0 16 0 42088 16m 7712 S 2.7 0.1 0:00.08 php-cgi
3924 myliaoq0 18 0 41256 14m 6620 S 2.0 0.1 0:00.06 php-cgi
3927 myliaoq0 17 0 41020 14m 6528 R 1.7 0.1 0:00.05 php-cgi
3831 myliaoq0 15 0 0 0 0 Z 0.7 0.0 0:00.09 php-cgi
3779 myliaoq0 22 0 42456 16m 7712 S 0.3 0.1 0:00.09 php-cgi
3853 myliaoq0 15 0 0 0 0 Z 0.3 0.0 0:00.11 php-cgi
3862 myliaoq0 15 0 0 0 0 Z 0.3 0.0 0:00.09 php-cgi
27984 myliaoq0 15 0 7636 1148 796 S 0.3 0.0 0:12.31 pure-ftpd
3762 myliaoq0 15 0 42480 17m 7784 S 0.0 0.1 0:00.09 php-cgi
3850 myliaoq0 17 0 41256 14m 6636 S 0.0 0.1 0:00.06 php-cgi
========
Please note that this is a very important matter and it requires your(or your developer’s) immediate attention. lease respond back to us as soon as possible so that we can work on this issue further.
We have scheduled a phone call from one of our system administrators for you. Should you have any questions prior to this call, you may reply to this ticket, or call us directly at 877-586-2772 ext. 4225 Monday-Friday 7:00am-7:00pm Pacific Time. If you choose to contact us by phone, please have your account username and this ticket number for reference.
---
Kind Regards,
Sherin Shamsu
Junior System Admin I - System Administrator Team
Support and Assistance:
Help Desk - https://support.lunarpages.com/
Membership Forum - http://www.lunarforums.com/
Tutorials - http://www.lunarpages.com/tutorials/
Phones:
U.S. & International - 1-714-521-8150
Additionally, you may also view the entire ticket by visiting: http://support.lunarpages.com/tickets/view/2438239
Your ticket ID is 2438239.
Lunarpages Internet Solutions Helpdesk
https://support.lunarpages.com
========================================================
第四封
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Dear zhonghua liao,
Your Lunarpages web hosting account (myliaoq.com) has been
suspended. You need to contact support to have it unsuspended.
We apologize for the inconvenience.
E-Mail: support@lunarpages.com
Toll-Free: 1-877-LUNARPAGES
International: (+1) 714-521-8150
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第五封
==========================================================
Note: Replying more than once may delay our response time, because your ticket will be placed at the bottom of our ticket queue.
--------------------------------------------------------------------------------
Dear Liao Zhonghua,
A technician responded to your ticket with:
Hello,
We attempted to contact you by phone in regards to the high resource usage on your account. You can contact us back by either replying to this email or calling the number listed below.
Kind Regards,
Robert Ford
Junior System Administrator I
dedicated@lunarpages.com
Phone: 1-877-586-2772 (U.S. & Canada)
Phone: 1-714-521-8150 (International)
Fax : 1-714-521-8195
Additionally, you may also view the entire ticket by visiting: http://support.lunarpages.com/tickets/view/2438239
Your ticket ID is 2438239.
Lunarpages Internet Solutions Helpdesk
https://support.lunarpages.com |
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