|
|
Thank you for choosing Online Support,
In order to properly support this issue we will need to reveal account specific information. Before we can give out any information on the account, we will need to verify the last 6 digits of a credit card, last 4 digits of the PayPal Billing Agreement/Account Number, last 6 digits of a checking account, or Support PIN on the account. Payment information on the account can be found under 'My Payment Information' from the ‘My Account’ menu. We appreciate your understanding in this matter.
We would like to be of assistance. However, the nature of your inquiry is unclear and additional information is necessary in order to properly investigate and address your inquiry.
Please reply to this email with a detailed description of what is happening. Be sure to include the full text of any error messages you may be encountering as well as any account information that you have, including the domain name and customer number in question. In addition, it may be necessary to release account specific information in our response. For security reasons, we cannot release customer specific account information without first verifying the account. If you have not done so already, include the last six digits of a payment method on file or your four-digit Call-in PIN with your reply. Once you have provided this information, we can investigate the matter further.
If immediate assistance is required, our telephone support staff is available 24/7 at 480-505-8877. We look forward to hearing from you.
Best regards,
Sean M.
Customer Care |
|