Hello,
Thank you for contacting Lunarpages support.
If you are experiencing errors accessing your domain via web, ftp, email or otherwise, please provide us with the following:
1.) Your geographic location
2.) Your ISP
3.) Your IP Address (can be obtained at http://www.whatismyip.com/)
4.) If applicable, a url we can use to test ( please include username and password if required)
.:|Traceroute|:.
A traceroute doing the following:
Windows XP/2000
1. Go to Start > Run...
2. Enter cmd and click OK.
3. At the prompt, type tracert yourdomain.com and hit enter.
Windows ME/98/98SE
1. Go to Start > Run...
2. Enter command and click OK.
3. At the prompt, type tracert yourdomain.com and hit enter.
Unix/Linux/Mac OS X
1. Open a terminal screen
2. At the prompt, type traceroute -I yourdomain.com and hit enter
.:|NSlookup|:.
An NSlookup doing the following:
Windows XP/2000
1. Go to Start > Run...
2. Enter cmd and click OK.
3. At the prompt, type nslookup yourdomain.com and hit enter.
Windows ME/98/98SE
1. Go to Start > Run...
2. Enter command and click OK.
3. At the prompt, type nslookup yourdomain.com and hit enter.
Unix/Linux/Mac OS X
1. Open a terminal screen
2. At the prompt, type nslookup yourdomain.com and hit enter
We can then look into this issue further.
Thanks.
If you require additional assistance, please do not hesitate to contact us again.
Kind Regards,
Charles Klinbuayam
CSR Team
Main Site - http://www.lunarpages.com
Helpdesk - Support@lunarpages.com
Support forums - http://www.lunarforums.com
Telephone support hours are:
Monday through Friday, 7:00 am - 5:00 pm (PST/PDT)
1-714-521-8150
Fax: 1-714-521-8195 |