版主帮我看看退款成功没

zhuzhenzhou

2009年8月4日 周二上午1:31
发件人: "billing@ixwebhosting.com" <billing@ixwebhosting.com>
Dear ZhenZhou Zhu,

The following reply was added to your ticket (1074710) by Christopher H:
Hello ZhenZhou,

I am forwarding your request for cancellation to our billing department to have a refund issued to the credit card used. You should see this refund within 3 to 5 business days.

Please note that your cancellation will be processed by the guidelines outlined in the terms of service. For your convenience, those guidelines will be briefly outlined, but for a full description, please refer to our terms of service.

If you are canceling within 30 days of your initial order, your cancellation will be processed per our “30-Day Money Back Guarantee.” This means you will receive a full refund of all hosting and set-up fees. However, we will have to charge you for any free domain registration credits you utilized as they are only free for as long as you remain hosting with us. Since domains cannot be unregistered after 24 hours have passed from their initial order, you will retain ownership of these domains. If you have not utilized any free domain registration credits, you will not be charged.

If 30 days have passed since your initial order, your cancellation will be processed per our “Any-Time Money Back Guarantee.” This means that you will receive a prorated refund for the amount of time you have pre-paid for but not used. As with the 30 day guarantee, you will be charged a pro-rated charge for any free domain points you are utilizing as well as a set-up fee if you have not finished your initial billing cycle and did not pay this set-up fee at signup. For a full description of our guarantees, please consult the terms of service.

If you have requested a cancellation of extra products, we will handle that request after we have processed your hosting cancellation. We thank you for your patience as your request is processed.

Regards,
Chris H.

Click here to login and view the ticket:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1074710

******************************
Subject: I request a refund
Account Link: General Inquiry
Category: Billing
******************************

Your initial inquiry:
Virtual Console Performance Instability Request a refund  Immediately
Thanks

Please do not reply to this email as it is sent to you automatically and your answer will not be received. Instead, please respond to us by updating the ticket. Alternatively, you can reach us by 24/7 Live Chat at
http://www.ixwebhosting.com/index.php/pages.LiveChat
or by telephone at 1-800-385-0450 (international +1-614-534-1961).

Thank you!

Helpdesk System
IX Web Hosting
https://www.ixwebhosting.com

2009年8月4日 周二上午1:32
发件人: "hd@ecommerce.com" <hd@ecommerce.com>

Dear ZhenZhou Zhu,

The status of your ticket (1076260) has been changed from On-Hold to Resolved by Christopher H.

This update was added:
Hello ZhenZhou,

I apologize for the delay in handling your cancellation request. We are processing the cancellation via ticket 1074710. Please refer to that ticket for further details.

Regards,
Chris H.

Click here to login and view the ticket:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1076260

******************************
Subject: Cancellation
Account Link: kckfi.cn,wubainian.com
Category: Billing
******************************

Your initial inquiry:
<div style="font-weight:bold;font-size:x-small;color:red">This is an entry CREATED BY OUR SYSTEM. It includes all the information given by you when creating this ticket in your Control Panel.</div><div><p><b>Your answers to our questions:</b><br />1. What is the type of your credit card that you would like refunded: Visa
2. What is the last 4 digits of your credit card that you would like refunded: I use my purchased alipay
3. Specify your contact phone number: I do not speak English
</p><p><b>Details given by you:</b><br />I do not have credit card
I use my purchased alipay
I do not speak English .I can not answer your phone
Server unstable, I called for an immediate refund, please apply as soon as possible to give a refund, the refund of my communication with you for a number of days, I am very depressed. Please your refund as soon as possible for good, thank you</p></div>

Please do not reply to this email as it is sent to you automatically and your answer will not be received. Instead, please respond to us by updating the ticket. Alternatively, you can reach us by 24/7 Live Chat at
http://www.ixwebhosting.com/index.php/pages.LiveChat
or by telephone at 1-800-385-0450 (international +1-614-534-1961).

Thank you!

Helpdesk System
IX Web Hosting
https://www.ixwebhosting.com

标记这封邮件[#568711, Invoice for: Expert Plan]2009年8月4日 周二下午3:31
发件人: "IX Web Hosting" <billing@ixwebhosting.com>
Dear ZhenZhou Zhu,

We would like to inform you about how much was refunded to the following billing profile in your account:

Billing Profile: Alipay
Product ID: #568711
Product Name: Expert Plan

                                                Invoice

Selected billing profile Alipay current balance (USD 0.00)
Credit for unused but prepaid period of Expert Plan, #568711 (Aug-04-2009 / Jul-25-2011) (USD 75.84)
Refund to Alipay account #264242 (transaction #1032857) (USD -75.84)
Selected billing profile Alipay balance after transaction (USD 0.00)

If you have any questions about this feel free to contact us 24 / 7 via our toll free
phone number at 1-800-385-0450 or via Live Chat at http://www.ixwebhosting.com/index.php/pages.LiveChat.
Alternatively, you can also submit a trouble ticket via the helpdesk in your control panel at https://manage.ixwebhosting.com.

Kind Regards,
---------------------------------------
Billing System
IX Web Hosting
https://www.ixwebhosting.com
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2009年8月4日 周二下午3:32
发件人: "billing@ixwebhosting.com" <billing@ixwebhosting.com>
Dear ZhenZhou Zhu,

The status of your ticket (1074710) has been changed from On-Hold to Resolved by Anna V.

This update was added:
Dear ZhenZhou,

I have now canceled Expert Plan as per our 30-day money back guarantee. The total refund amount was USD 75.84  and it was credited to your Alipay account. Please allow three to five business days for the refund to show up on your credit card statement. In the meantime you can review all changes in your online invoice.


Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Anna Vasilyeva
Customer Relations Dpt.

Click here to login and view the ticket:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1074710

******************************
Subject: I request a refund
Account Link: General Inquiry
Category: Billing
******************************

Your initial inquiry:
Virtual Console Performance Instability Request a refund  Immediately
Thanks

Please do not reply to this email as it is sent to you automatically and your answer will not be received. Instead, please respond to us by updating the ticket. Alternatively, you can reach us by 24/7 Live Chat at
http://www.ixwebhosting.com/index.php/pages.LiveChat
or by telephone at 1-800-385-0450 (international +1-614-534-1961).

Thank you!

Helpdesk System
IX Web Hosting
https://www.ixwebhosting.com
发这么多这外国人也不嫌累。帮看看退款成功没，我还需要做什么

plr000

找个在线翻译吗。。。大概看了下。。。好像已经退了的、、、

gypworks526

I am forwarding your request for cancellation to our billing department to have a refund issued to the credit card used. You should see this refund within 3 to 5 business days.
第一段话，直奔主题：已经退到你的信用卡，三到五个工作日，可以查看到。。

zhuzhenzhou

谢谢斑竹，版主没说的就是敬业。