我要求退款，他们发给我这封信是什么意思

zhuzhenzhou

We are sorry for all inconveniences caused to you while using our services. In order to resolve a conflict and continue cooperation with you, we are forwarding this ticket to one of the customer relations managers, who specializes on issues like the given above. He will therefore discuss all possible inconveniences caused and the ways of their solution with you.

Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Anna Vasilyeva
Customer Relations Dpt.

milchina

就是他把你的请求转交给另外一个专门负责处理此类事务的经理，该人之后会和你联系协商解决办法。

zhuzhenzhou

退款真够麻烦的，是他再发信件到我的邮箱吗

milchina

这就不清楚，呵呵，和国外这些人打交道是比较练耐性。

gypworks526

再等等，应该还会发信息到你的邮箱的。

gypworks526

和gd没有关系吧！

mmxp

上面人家的英文的意思是说，你以前提到的技术问题已经转移到专家去解决。换一句话说，就是告诉你，人家还没有考虑你退款的事情。哈哈。
如果非要退款，写一封EMAIL直接明确的告诉对方，你不想等了，你已经换了服务商了。说话不能拖泥带水。