帮我写封ticket·谢谢！~（已解決問題）

nisheng · 发表于 2011-11-22 10:39:31

我打开你的主域名internetkeep.net出现“Could not determine user from environment”错误，和这位会员很相似，你可以看看，你还是把你的主域名和详细情况告诉客服，让他帮你检查！

kayeun · 发表于 2011-11-22 16:20:49

我看了··他说他最终是重新换了个IP就可以了····可我这个是同个空间下·某个网站打得开··就装了WP的三个文件夹不能正常访问

可不可以再帮我写一段？

A technician responded to your ticket with:

Hi Anooe,

I have checked your account and do not see the index file in your public_html directory. To fix this issue, you may need to re-upload the index page for your website or the backup files you have to the server.

If the URL that you are experiencing the issue with is not http://anooe.internetkeep.net/, please provide us with the exact URL to the page that you received the Internal Server Error message or the steps to reproduce it, so that we can look into this and assist you further.

Please feel free to contact us if you have any further questions or concerns.

Best Regards,
David Kawinsu**
Customer Service Representative III
Lunarpages Internet Solutions

你看他这又是在说啥子？？？？

kayeun · 发表于 2011-11-22 16:22:59

可否再帮我写一段？

就写，我如下这几个装了Wordpress的目录访问不了：
（连接）
但这个目录下的相册却可以访问，到底什么问题？
（连接）

[ 本帖最后由 kayeun 于 2011-11-22 04:30 PM 编辑 ]

nisheng · 发表于 2011-11-22 16:36:43

你的主域名是anooe.internetkeep.net不是internetkeep.net吗？他们回信主要说你的根目录缺少首页文件，你检查下你的根目录中是否有类型index.php,index.html等文件，另外把你出现内部错误的的URL地址发送给他们，以便他们帮你检查！

kayeun · 发表于 2011-11-22 16:55:06

anooe.internetkeep.net是lunarpages发给我的域名···也就是说··internetkeep.net可能是lunarpages他们专门用来发给他们用户的域名···

然后是··我的根目录有index文件····（原来我没有放，因为我根目录不建站，现在我随意放了一个试试··确认没问题）
现在是我根目录里边的几个放WP的文件夹都不可以访问，·不知为何··

帮我再翻一个咯·谢谢····
就写，我如下这几个装了Wordpress的目录访问不了：
（连接）
但这个目录下的相册却可以访问，到底什么问题？
（连接）

nisheng · 发表于 2011-11-22 17:28:00

Hello:
The website of my wordpress can't be normally visited ,and it appear the 500 error,the information of the URL as follow:
（wordpressURL地址连接）.
In addition,the photo albums in this directory can be normally accessed,the URL as follow:
（相册的URL地址连接）
after all what reason?Please help me to check it,thanks a lot!

PS：你网站根目录可以访问，所以输入相册的完整路径应该也是可以访问的，这个与500应该没有什么关系！

kayeun · 发表于 2011-11-22 18:37:35

那我访问WP也是完整路径啊··可是为啥不能访问··

kayeun · 发表于 2011-11-22 19:14:57

晕死了啊！~本来另一个目录下的flash相册是可以访问的·现在也不行了！~郁闷了去了！~

nisheng · 发表于 2011-11-23 08:57:31

想在可行了，他们有没有回信

kayeun · 发表于 2011-11-23 09:44:16

他们回了·····
帮我看看？

Dear anooe shin,

A technician responded to your ticket with:

Hi Anooe,

Upon checking the Error Logs, it indicates that the 500 Internal Server Error is caused by:

[Tue Nov 22 06:18:20 2011] [alert] [client 70.110.153.252] /home/anooe0/public_html/anooe/wordpress/.htaccess: without matching section

To correct the issue, the following lines were commented out in the .htaccess file:

SecFilterEngine Off
SecFilterScanPOST Off

You may like to check .htaccess for each of the affected scripts and comment out the code.

I hope this helps.

Please do not hesitate to contact us if you require further assistance or have any questions.

Best regards,

帮我看看？谢谢！~我大概看得懂·但就怕会不会自己乱改错····