Dear Changsheng,
Thank you for contacting online support. Based on the information provided, you have accidentally removed your domain backordering. We have completed a request for a refund to be applied to your account for the canceled backordering. All refund requests must be reviewed for final approval by our billing department. Please allow up to 48 hours for the request to be processed and for the refunded receipt to appear in the Order History of your account. If it is not approved, you will receive a denial notification at which time you can respond to this email for further review. Upon approval, you will receive a confirmation of the refund.
Once the refunded receipt appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund to the original payment method for this service you will be contacted. Thank you for your patience and understanding in this matter.
You can reserve a domain name through us by utilizing our DomainAlert Pro Backordering service. If you “backorder” a domain name, we will ATTEMPT to "grab" it and to register it on your behalf, if and when it expires.
The low backorder cost includes the domain registration fee for one year, plus automatic monitoring and email alerts on changes to the Registrar, Status, Expiration Date, and Name Servers. Your domain backorder fee can be re-assigned to other names as often as you like, until you are successful in acquiring a domain name.
Please understand that a backorder does not guarantee that you will acquire the domain name being backordered. The domain name you are backordering may be renewed by its current owner and not become available or we may be unsuccessful in our attempts to grab it and register it on your behalf.
For more information on DomainAlert Pro Backordering, please follow this link: |