帮助翻译一下，我没明白他的意图（已解决问题）

ouranmm

Dear Sir or Madam,

Thank you for contacting online support.  Based on the receipt you have provided it would appear based on the ending R, that the receipt may have been refunded at this time.  If you have not seen the funds applied to your account you may need to contact your financial institution regarding the funds as refunds are generally issued within 5-7 business days of the refund date.  Please note that in order to discuss account specific details and verify that refunds have been processed in the account, we will need to first verify the account.  Before we can give out any information on the account, we will need to verify the last 4 digits of a credit card, PayPal Billing Agreement/Account Number, or Support PIN on the account. Payment information on the account can be found under ‘My Payment Information’ from the ‘My Account’ dropdown. We appreciate your understanding in this matter.

Please let us know if we can help you in any other way.

Sincerely,
Scott P.
Online Support Technician

ouranmm

好像说是已经退了？

add.c

说如果退款的会应该在5～7天内退给你的，另外如果交易号有R（你可以到你账户的Oder history里看到）说明已退款。
如果你没有收到钱就联系他们的财务部门
并让你提交的信用卡后四位，帐号号，pin码

kingto

add抢银币

ouranmm

交易号里确实有R，还需要再联系财务部门么？

add.c

是的。并提交能确认你身份的东西

ouranmm

财务部门联系方式多少？

add.c

你直接到帐号里发ticket就行了

ouranmm

好的，多谢add.c

kingto

恩