求翻译,已经支付,结果购买失败,7天款还没回来

偶尔郁闷 · 发表于 2011-11-8 08:28:09

Dear gu hua,

Thank you for your order. Unfortunately, we could not process your order using Alipay™ for the following reason:

Funding received was less than expected. This could be due to any change made in the shopping cart before payment confirmation was received.

If funds were received, we have refunded the full amount received back to your Alipay account.
REFUND AMOUNT: ($12.16)

Again, your order was not processed. If you wish to re-order, please use the following link to return to your shopping cart.

上面是GD给我的通知，下面是支付宝订单

GODADDY.COM 480-505-8855
Customer#: 44661770 Order#: 371526162 - GODADDY.COM 480-505-8855
Customer#: 44661770 Order#: 371526162
交易号 2011110130834726
商户订单号 2340076646

我应该怎样写封信问呢呢。。。
谢谢先，老大受累了。

nisheng · 发表于 2011-11-8 10:10:45

Hell:
   I had successfully paid for the host through my Alipay account,but you said that you could not process my order,and I have not got the refund untill now.The order information of the Alipay as follow:
"GODADDY.COM 480-505-8855
  Customer#: 44661770 Order#: 371526162 - GODADDY.COM 480-505-8855
  Customer#: 44661770 Order#: 371526162
  交易号 2011110130834726
  商户订单号 2340076646"
Please help me to check it,thanks a lot!

偶尔郁闷 · 发表于 2011-11-10 09:04:40

写信给GD了首先收到的回复是让提供PIN 然后提供了然后又收到回复

Dear Sir/Madam,

Thank you for responding with the pin number.

When using Alipay it can take up to 24 hours for the funds to be verified. During this time frame the items you are purchasing will remain in your shopping cart. Do not modify your shopping cart during this time frame or this will result in the order being rejected.

To clarify, when you initially make your payment Alipay:

1.. Collects the funds from you.
2. Verifies these funds.
3. Then submits them to us.

If the transaction amounts do not match, or the contents of the cart has been modified, the order will be denied and Alipay will issue you a refund within 5 to 7 business days.

If the amounts match and your cart is still the way it was during your purchase, they authorize the payment. Then the funds for your purchase will be released to us, the products will be activated in your customer account and the transaction will appear in your account's Order History.

Please let us know if we can assist you in any other way.

Sincerely,
Travis T.
Online Support

Customer Inquiry

my Call-in Pin is:8246

用GG翻译下没看懂这个是让我等5-7天呢还是让我提供什么什么证据。。。。

nisheng · 发表于 2011-11-10 09:18:19

他们回复的好像与你所问的是没有关系的。主要大意如下：
如果用支付宝付款，审核需要24小时，在这期间如果你的交易金额不匹配或购物车中产品被更改或删除，那么订单会被拒绝，他们将在5-7工作日内退款给你，如果订单被处理了他们会给你激活账户。