|
|
support@lunarpages.com 发送至 我
显示详细信息 18:33 (5 小时前) 回复
Note: Replying more than once may delay our response time, because your ticket will be placed at the bottom of our ticket queue.
Dear Lion Song,
This is an automated response from Lunardesk to inform you that your question titled:
Your account temporarily suspended - zhaop1
has been received. You may also view the progress of this ticket online at: http://support.lunarpages.com/tickets/view/1399889
Your ticket ID is 1399889.
+++++++++++++++++++++++++++++++++++++++++
Dear Lion Song,
A technician responded to your ticket with:
Hello, Your account is utilizing excessive resources, causing a significant degradation of services on the server. This is a shared environment and we can not allow one user to utilize the majority of the resources on a server as it affects all users adversely. Because of this, your account has been temporarily suspended. A detail of the problem is provided below for your reference: zhaop1 zhaopengyou.cn Average %CPU usage - 92.75 Average %Memory usage - 19.37 Average %MySQL usage - 0.0 Top Process %CPU 8.0 httpd [allfree.zhaopengyou.cn] [/templets/img/bgall.gif] Top Process %CPU 7.5 httpd [allfree.zhaopengyou.cn] [/uploads/userup/0903/1F049425Y3.jpg] Top Process %CPU 6.5 httpd [allfree.zhaopengyou.cn] [/uploads/allimg/090401/0417140_lit.jpg] We tried moving your account to one of our stabilization servers, but as your domain makes use of third party nameservers this wouldn't help. You may log into this new server using https://dalia.lunarbreeze.com:2083/ or via CAP (https://account.lunarpages.com). You have the following options: 1. You may upgrade your package to the VPS Plan. The VPS Plan is a larger package designed for current customers who have outgrown our shared hosting packages. For more information on the features and pricing, please see http://www.lunarpages.com/virtual-private-server/ 2. You may upgrade your package to our Dedicated hosting plan. For more information on the features and pricing, please see http://www.lpdedicated.com/servers/linux.php 3. You may take steps to correct the problem. You can login to your cPanel and make necessary modifications. Please update us with the changes you've made so that we can enable your server back and check your usage again. Thank you for your cooperation in this matter. We value you as a customer and want to work with you toward a solution that is mutually beneficial. Please let us know as quickly as possible how you would like to proceed. Thanks -- Regards, Dil Shad JSAI - System Admin Team
Additionally, you may also view the entire ticket by visiting: http://support.lunarpages.com/tickets/view/1399889 |
|