IXWEB,垃圾空间中的极品

020123

从来没有看到这样垃圾的公司，出现问题你推我，我推你，客服就是摆设。。。   

无言的很的公司， 谁买它的空间谁倒霉，反正我几 个朋友都没有用了。。。。。。经常性的当机 。。。。。

速度慢，尤其是下午  。。。。。特别是MYSQL


而且空间还中了两次招，再也不敢用了。一次是所有网站中了antivirus 2009病毒拦截，就是在Google点击网站后跳出一个弹出窗口拦截，这个好解决，发现及时就好。

另一次是服务器阻止了Google robot.txt，网站从GOOGLE消失，那个慌啊，找问题啊，做排除法啊。客户催啊。烦，晚上都睡不着觉。

还好找出是主机的问题，跟他们live chat,ticket都推责任，说不是他们的问题。

只能换，大家知道换主机的麻烦吧，不是一个两个啊。

这个不重要，重要的是恢复需要一定的时间，而且恢复后有些排名没以前好了，IP也下降了。所以主机很重要。SEO站千万不要放IX



附上我今天和他们的聊天记录，垃圾的IXWEB :

Please wait for a site operator to respond.

You are now chatting with 'Vlad Derevyanko'

Vlad Derevyanko: Hi! My name is Vlad. How can I help you today?

you: heIt has been a long time, but no one has contact me, on the Tickets 999669  ??  why  ???    No one answered my phone

you: Please hurry up, ok

Vlad Derevyanko: Please hold on, let me check

you: you say 24/7 Help  but ,no one help me ?

Vlad Derevyanko: Your ticket has been transferred to call center. I've attached the highest status to it, so they'll call you  with highest priority.

you:  but  i Did not receive any phone ....Until now

Vlad Derevyanko: Sorry for inconveniences. Our specialists will call you in nearest time.

you:  nearest time  ????how long ?

you: I have heard many   nearest time  you say

Vlad Derevyanko: Sorry, but I can't tell you exact time as I am from other department.

you: From other department? I remember that I click to technical department

you: Who can solve the problem for me? Urgent!

you: pls give me you phone  ,i call for you  

Vlad Derevyanko: Yes and your request has been forwarded to call center department.  Sorry for delay. We'll call you as soon as possible.

Vlad Derevyanko: ok

Vlad Derevyanko: Please call us:

Vlad Derevyanko: 1-800-385-0450

Vlad Derevyanko: outside USA: +1 (614) 534-1961

you:  i call this  NO. but  no one Answer to me

you: Each time,you promised that I would get a ticket on how to deal with it, but no response, And I called again today, you promised to open manager for me to remove something, but why I still can't acess into control panel?

you: why

you: Please give me explanation

Vlad Derevyanko: Please try once more. In other case please wait for the report to your ticket.

you: I can't revise anything, my site is suspended, i can't get any data from my account. You must be locked it

you: i don't want ticket any longer, I need to solve this problem

Vlad Derevyanko: You account was suspended due to copyright violation regarding the "Deckers" Trademark.  In such case this problem can be resolved only through call center or ticket center

you: n Expert Plan ID:************

Vlad Derevyanko: Our admins has been locked your hosting plan until the issue will be resolved.

you: Why locked my hosting?

you: I was informed that copyright violation problems, what should i do to recover my service?

Vlad Derevyanko: Please update current ticket and ask our admins for cooperation and they'll provide you further steps to resolve this issue. The other way is to call us or to wait a call from us.

you: I have to tell you no one Answer to me ???????? I also update current ticket ????but no one help me ?why

you: I don't want to waste more time in ticket, i recieve many tickets that you ask me to call you. I called you ,but no use, you on earth said that be patient for waiting tickets

Vlad Derevyanko: Please wait for reply to your ticket. We'll escalate it in nearest time.

you: nearest time. ???/

you: how long ?

you: I feel like i am a ball, it is throwing to left and right by your company.

you: it is being throught to left and right by your company.

Vlad Derevyanko: About one or 2 hours. Sorry, but I have no permissions to resolve such issues through live chat. Such a our police.

you: Ticket #999905 Thank you for your update. As you already know your ticket id #999669 is forwarded to our Call center, so please wait for our call. We will contact you shortly in order to resolve faced issue. Thank you for understanding and cooperation with us. Should you have any further questions, feel free to contact us at anytime, we are available 24/7. Kind regards, Yuliya Gordeeva Technical Support 24/7 Live Chat

you: this is you reply my ticket ?

you: That did not use

you: pls tell me you admin permissions phone NO. I Call you

you: Is technical department available?

you: Is technical department available at this time?

you: I want to make sure if they are at work

Vlad Derevyanko: Sorry, but we have no separate technical department number. Please call to our call center phone numbers.

you: no one an Answer to me

Vlad Derevyanko: Are you sure that you use correct number?

you: yes

Vlad Derevyanko: I've checked our lines and call center is available at this moment. Please try to call once more.

you:   ok

glans

如果经常中毒就有点说不过去了，看知识库里面好像不久前大范围的 .htaccess 被病毒修改了，直接跳到病毒站。

Derevyanko？俄罗斯人？乌克兰人？

gypworks526

add.c

加上链接就不对了

gypworks526

刚才还没有发现呢！
醉翁之意不在酒！

fanqi1234

做客服够辛苦的……

uuwind

看楼主沟通的真辛苦啊。。

ffnn

4，5，6楼说的什么完全看不懂

gypworks526

lz编辑过了，把他的链接给删了！！

活龙

我用了两年就中了一次那个 antivirus毒。

不知道楼主搞的什么东西总是这么倒霉。