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Dear Skkkkrt,
Thank you for contacting Online Support.
It appears that you have a question about an order. In order for us to review the account further, we will need the 4 digit pin number on the account.
Please use the instructions below to locate the 4-digit Support PIN for your account and include the PIN in your reply.
You may also modify this setting using these instructions:
Select 'Account Settings' from the My Account menu.
Click on the 'Account Security Information' link.
Confirm your email address in the Confirm Email field.
Enter in your password in the Current Password field.
In the space marked Call-in PIN, enter a 4-digit number that you will supply to our Customer Service or Technical Support Representatives in order to verify your identity and customer account.
When you are done, click on the green 'Save Changes' button.
Note: Modifying your PIN is optional. For verification purposes we will require that you provide the PIN in your reply.
Please let us know if we can help in any other way.
Sincerely,
Adam P.
Online Support Team |
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