yangzhi:hi, i am chinese, i paid my webhosting, the tell my need my credit card and my ID. so i send credit card and my ID photo use email yestoday. but i do not have anthing message about my webhosting
Seward Robinson:I apologize for any inconvenience this has caused you.
Seward Robinson:Could you please provide me the email address which you used to signup the account?
yangzhi:43412512@qq.com
Seward Robinson:Okay.
Seward Robinson:Could you please provide me with your account username?
yangzhi:i do not have it yet.
Seward Robinson:Okay.
Seward Robinsono you have any reference number?
yangzhi:when i pay it.the said:For security reasons, your transaction has been suspended and is being reviewed by our Billing Team. If you would like to expedite this process or have any questions, please call 877-472-4399
Seward Robinson:Okay.
yangzhi:so i do not have any number and username
Seward Robinson:The attachment which you have sent was not open.
yangzhi:.rar?
Seward Robinson:We have waited for the clear copy of the fax information.
yangzhi:but i do not have fax
Seward Robinson:We can canceled the signup process since you haven't sent the clear copy of the requested information.
Seward Robinson:Okay.
Seward Robinson:You had sent scan copy through email and it was not clear.
Seward Robinson:However, you can't host on our platform.
yangzhi:so, i can not use your host and you`ll back my money
Seward Robinson:Yes, exactly.
yangzhi:ok, when?
Seward Robinson:We haven't charged for the signup.
Seward Robinson:The transaction was declined.
yangzhi:ok, i will check it. thanks
Seward Robinson:You can confirm with your credit card company.
Seward Robinson:You're welcome!
Seward Robinson:Thank you for chatting with us. Please feel free to contact us at any time. We are available 24x7.