老大，帮忙看一下吧。（已解決問題）

songyuke

我的域名不能解析，我给他发的是：
Hello, Administrator:
I was GD's user, my user name is: songyuke. I have a domain name where you can not resolve, help me to look at is how the.
For example: I resolve to 116.255.136.16 A record of this IP. But a few days later, has not been resolved successfully, and I can not change the CNAME record each of the following. Changes will be reduced after the previous.
My name is: www.wkwc.com If you have any questions, please help me to restore to the default management. Thank you!
结果他给我回复了三条，你帮我看一下下面回复的是什么意思、

Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear songyuke,

Thank you for contacting Online Support.  

I understand you have an issue with accessing your website. In order to properly support this issue we will need to reveal account specific information. Before we can give out any information on the account, we will need to verify the 4 digit Support PIN on the account. We appreciate your understanding in this matter.

Use the instructions below to locate the 4-digit Support PIN for your account. You may also modify this setting using these instructions:

• Select 'Account Settings' from the 'My Account' menu
• Click on the 'Account Security Information' link
• Confirm your email address in the 'confirm Email' field
• Enter in your password in the 'Current Password' field
• In the space marked 'Support Pin', enter a 4-digit number that you will supply to our Customer Service or Technical Support Representatives in order to verify your identity and customer account
• When you are done, click on the green 'Save Changes' button

Please let us know if we can assist you in any other way.

Sincerely,

Micah G.
Online Support Team

Customer Inquiry
Name : songyuke songyuke
ShopperID :
Shopper Validated : No
Browser : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; QQDownload 679; .NET CLR 2.0.50727; 360SE)
Issue :
Hello, Administrator:
I was GD's user, my user name is: songyuke. I have a domain name where you can not resolve, help me to look at is how the.
For example: I resolve to 116.255.136.16 A record of this IP. But a few days later, has not been resolved successfully, and I can not change the CNAME record each of the following. Changes will be reduced after the previous.
My name is: www.wkwc.com If you have any questions, please help me to restore to the default management. Thank you!

--------------------------------------------------------------------------------


If you need further assistance with this matter, please contact customer service at (480) 505-8877 and reference [Incident ID: 13147257].




To thank you for your patience, we'd like you to enjoy 20%* off your order of $65 or more at GoDaddy.com. Simply use source code gdbb687 when you order or mention the code when you call (480) 505-8877.

Thanks,
GoDaddy.com, Inc.

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第二份
Dear yueke song,

This notification is generated automatically as a service to you.

We have received a request that the name servers be changed for the following domain name(s): WKWC.COM

If you are monitoring this name with DomainAlert® Pro, the above change is also displayed in the "Monitoring and Backordering" section of your Account Manager.

To view or manage changes: Go to the GoDaddy.com home page and click My Account. Log in if requested. In the My Account section, select "Domain Monitoring / Backordering." To retrieve your customer number or password hint or to reset your password, click the "Forgot Your Password?" hyperlink in the login area on the home page.

You do not need to respond to this email. If, however, you think this change may have been made in error or fraudulently, please contact us within 15 days.

If you need to address this matter, or in any way need further assistance or technical support, call us any time at (480) 505-8877 or email us at support@godaddy.com. We appreciate your business!

Sincerely,
GoDaddy.com DomainAlert team

第三封
DOMAIN STATUS NOTIFICATION
===================================================================

Dear KeKe Song,

This notification is generated automatically as a service to you.

We have received a request that the NAME SERVERS be changed for the following domain name(s):

WKWC.COM

If you are monitoring this name with DomainAlert(R) Pro, the above change is also displayed in the "Monitoring and Backordering" section of your Account Manager.

-----------------------------------------------------------
To view or manage changes:

     1. Go to the GoDaddy.com home page (http://www.godaddy.com/default.aspx?prog_id=GoDaddy&isc=gdbbc366) and click My Account. Log in if requested.

     2. In the My Account section, select "Domain Monitoring / Backordering."

To retrieve your customer number or password hint or to reset your password, click the "Forgot Your Password?" hyperlink in the login area on the home page.
-----------------------------------------------------------

You do not need to respond to this email. If, however, you think this change may have been made in error or fraudulently, please contact us within 15 days.

If you need to address this matter, or in any way need further assistance or technical support, call us any time at (480) 505-8877 or email us at support@godaddy.com. We appreciate your business!

Sincerely,
GoDaddy.com DomainAlert team


-----------------------------------------------------------
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------------------------------------------------------------
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===================================================================
HELPFUL LINKS:

Register domains:
http://www.godaddy.com/domains/search.aspx?prog_id=GoDaddy&isc=gdbbc366

Transfer domains to Go Daddy:
http://www.godaddy.com/domains/domain-transfer.aspx?prog_id=GoDaddy&isc=gdbbc366

Other products and services:
http://www.godaddy.com/default.aspx?prog_id=GoDaddy&isc=gdbbc366


===================================================================
Contact:
Email: support@godaddy.com
Phone: (480) 505-8877


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
*Not applicable to ICANN fees, taxes, shipping and handling, sale priced domains and transfers, bulk domains and transfers, premium domains, Sunrise/Landrush domain registrations and pre-registrations, memberships or maintenance plans, additional disk space and bandwidth renewals, additional email addresses, additional online advertising funds, Managed Hosting, custom page layouts, brand identity services, Go Daddy branded merchandise or gift cards. Discount reflected in your shopping cart - cannot be used in conjunction with any other offer, discount or promotion, or in connection with special partnership discount programs. After the initial purchase term, discounted products purchased with special offer discounts will renew at the then-current renewal list price.

Copyright (C) 2011 GoDaddy.com, Inc.. All rights reserved.

DOMAIN STATUS NOTIFICATION
===================================================================

Dear KeKe Song,

This notification is generated automatically as a service to you.

We have received a request that the NAME SERVERS be changed for the following domain name(s):

WKWC.COM

If you are monitoring this name with DomainAlert(R) Pro, the above change is also displayed in the "Monitoring and Backordering" section of your Account Manager.

-----------------------------------------------------------
To view or manage changes:

     1. Go to the GoDaddy.com home page (http://www.godaddy.com/default.aspx?prog_id=GoDaddy&isc=gdbbc366) and click My Account. Log in if requested.

     2. In the My Account section, select "Domain Monitoring / Backordering."

To retrieve your customer number or password hint or to reset your password, click the "Forgot Your Password?" hyperlink in the login area on the home page.
-----------------------------------------------------------

You do not need to respond to this email. If, however, you think this change may have been made in error or fraudulently, please contact us within 15 days.

If you need to address this matter, or in any way need further assistance or technical support, call us any time at (480) 505-8877 or email us at support@godaddy.com. We appreciate your business!

Sincerely,
GoDaddy.com DomainAlert team


-----------------------------------------------------------
SAVE 15%* ON YOUR NEXT ORDER AT GODADDY.COM!
Use offer code gdbbc366.
http://www.godaddy.com/default.aspx?prog_id=GoDaddy&isc=gdbbc366
------------------------------------------------------------
.CO IS HERE! REGISTER YOURS TODAY!
Get your .CO domain before someone else does!
Register NOW!
http://www.godaddy.com/tlds/co-domain.aspx?prog_id=GoDaddy&isc=gdbbc366
-----------------------------------------------------------
CASHPARKING(R)!
Make money with your parked domain!
Let us show you how...
Learn more: http://www.godaddy.com/parking/domain-name-parking.aspx?prog_id=GoDaddy&isc=gdbbc366
-----------------------------------------------------------


===================================================================
HELPFUL LINKS:

Register domains:
http://www.godaddy.com/domains/search.aspx?prog_id=GoDaddy&isc=gdbbc366

Transfer domains to Go Daddy:
http://www.godaddy.com/domains/domain-transfer.aspx?prog_id=GoDaddy&isc=gdbbc366

Other products and services:
http://www.godaddy.com/default.aspx?prog_id=GoDaddy&isc=gdbbc366


===================================================================
Contact:
Email: support@godaddy.com
Phone: (480) 505-8877


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
*Not applicable to ICANN fees, taxes, shipping and handling, sale priced domains and transfers, bulk domains and transfers, premium domains, Sunrise/Landrush domain registrations and pre-registrations, memberships or maintenance plans, additional disk space and bandwidth renewals, additional email addresses, additional online advertising funds, Managed Hosting, custom page layouts, brand identity services, Go Daddy branded merchandise or gift cards. Discount reflected in your shopping cart - cannot be used in conjunction with any other offer, discount or promotion, or in connection with special partnership discount programs. After the initial purchase term, discounted products purchased with special offer discounts will renew at the then-current renewal list price.

Copyright (C) 2011 GoDaddy.com, Inc.. All rights reserved.

[ 本帖最后由 songyuke 于 2011-10-23 08:06 AM 编辑 ]

zjrocky

你的邮件是不是用机器翻译的？不过幸好客服能理解你的意思，应该不影响服务。

第一封回复是表示清楚你在访问你自己的网站时遇到困难，但是为了确认你的身份，需要你回复你的PIN码才能进一步给你提供服务。

第二封和第三封都是系统自动下发邮件，通知你，你的nameserver已经被更改了，若有疑问则可联系客服。

kingto

正解。