这个怎么办，说没收到钱，把我帐号关了！

dm168

8-27号买的，当晚就开通了，可是前两天把我帐号禁用了，说没收到我的钱！我该怎么办








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We received an order for web hosting services that has been pending approval for 21 days.  Because we have not received payment from you, your order has been voided.

If you wish to place your order again, please call us at out toll-free number 877-586-2772 or you can place an order online via our website at
http://www.lunarpages.com

Please accept this coupon to say thanks for considering Lunarpages for your web hosting needs.  The code LP22 entitles you to $22 off any 12 or 24 month plan with us.  It can be used if you choose to sign up for an account within the next 24 hours.

Thanks for considering Lunarpages as your web host!

Sincerely,


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This is  my payment, why would you say did not receive my payment？

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This would not have been for the  668ph.com account. It appears to have been for the order that was placed under the fh0063.com domain name. That order was placed near the end of August and payment was not received. For that reason, that order was voided.

I hope this information is helpful.

--

nisheng

你上图中的订单是fh0063.com域名的而不是668ph.com域名的的，你在账户中查看668ph.com域名的订单信息或查看你付款账户中的钱有没有扣除！

dm168

上图的域名是668ph.com 而且我银行里确实已经扣除423.79了
fh0063.com可能是当时订购时的出错，但是没有支付。

刚才又收到一封信

The email that you received about the order being voided is not related to the 668ph.com  account. It is related to the order we received listed under the fh0063.com domains. These accounts are completely separate.

--
Best Regards,

Michael Torrance
Customer Service Representative III
Lunarpages Internet Solutions

Phone: 1-714-521-8150

[ 本帖最后由 dm168 于 2011-9-17 02:16 PM 编辑 ]

nisheng

上面好像是告诉你你的fh0063.com域名订单已经作废，与668ph.com域名无关，另外你的网站 668ph.com可以访问，是后台进不去吗？

dm168

是啊，后台被禁用了啊！网站也访问不了，现在换在godaddy的免费空间，以前有广告，现在好像没有了！想要跟lp退款，他却 跟我说什么fh0063.com这个我根本没提过！

[ 本帖最后由 dm168 于 2011-9-17 03:16 PM 编辑 ]

dm168

非谢谢感放nisheng的帮助！

nisheng

回复5#
如果想退款，发新邮件给他们，写上你的主域名，账户信息以及付款信息等，和他们沟通下，应该是可以退款的！

dm168

2011/9/17 sammie chan <fh0063@gmail.com>
fh0063.com I did not  order
I purchased 668ph.com, but now the account has been disabled! Why

2011/9/17 <support@lunarpages.com>
Note: Replying more than once may delay our response time, because your ticket will be placed at the bottom of our ticket queue.

Dear sammie chan,

A technician responded to your ticket with:
Hello Sammie,

The email that you received about the order being voided is not related to the 668ph.com  account. It is related to the order we received listed under the fh0063.com domains. These accounts are completely separate.

--
Best Regards,






这是什么意思，我明明买的是668ph.com为什么老是跟我扯fh0063.com这个好像是在订购时填错的最后没有支付，感觉他是想拖时时！我的帐单信息密码都好给他们了，还跟我扯fh0063.com

dm168

我说我一定要退款，问他们需要我提供什么信息，他们回我Subject:  Lunarpages WebHosting Order - Voided
我狂晕，说我没订购吗？那为什么给我开通了，现在又关闭了，您好668ph.com,

我们已通知LunarPages Web Hosting向668ph.com帐户付款。 您应该可在该网站上查到相应的付款记录。

您的LunarPages Web Hosting信息:
帐户名:        668ph.com


您的PayByCash信息:
订单号:         399-2352-49422
交易ID:         {7beaa04a-0914-4340-97ab-cd379d7bbe25}
服务:         LunarPages Web Hosting借助Add2Net, Inc.
支付方式:         Debit Card (via IPS)
订单金额:         CN¥423.79


货币换算: 货币换算报价有效期为14天。 点击这里更新报价。

问题: 请点击这里，随时联系我们。

感谢使用PayByCash！希望您对LunarPages Web Hosting满意。

此致/敬礼,

Debbie
PayByCash 支付服务
http://www.paybycash.com
可以查吗？有人帮我一下吗？

dm168

This is an automated response from Lunarpages Online HelpDesk to inform you that a ticket regarding:

Subject: Lunarpages Order Received and In Process

又回了一条好像是要我说注册过程，我狂晕啊！明明就会付钱了，说我没付款，订购是空的，付款单也给了还要我说注册过程，又不会英文明着是为难我啊！