Thank you for contacting Online Support.
We see that you are having issues with the website for ggblackberry.com. We have reviewed your account and could not find any issues. The type of error you are experiencing is most likely caused by coding or scripting. Because we do not provide coding support, we are unable to determine what specifically in your code may be causing the error. However, the following may be of some assistance in diagnosing the problem:
It does not appear that you have mod_rewrite enabled. Mod_rewrite is an Apache Web server module installed on all of our Linux servers by default; it does not have to be installed or enabled. Our Linux hosting accounts support most mod_rewrite functions.
Because enabling mod_rewrite is handled at a global level, you do not need to enable it in your
httpd.conf
file. You only need to add the desired code to the body of your
.htaccess
file.
Our environment uses the vendor-provided code from Apache for mod_rewrite. Current Apache HTTPD documentation is accurate with regard to how to use
.htaccess
files.
For more information about mod_rewrite see the Apache Module mod_rewrite documentation.
NOTE: The .htaccess file containing the rewrite rules must be in the same directory as the target files.
You may wish to review your code to determine if there are any issues, because it appears that is the most likely cause of the error. You may also wish to enable detailed error messages as a temporary diagnostic measure. The procedure for this will vary, depending on the scripting language being used. We also recommend consulting both the vendor's online documentation, as well as the large number of online forums dedicated to coding and scripting.
If you determine there is no issue with the code itself and believe the issue is server related, please reply with specific evidence of this and we will investigate the matter further.
If we can assist you further in this matter please let us know.
Sincerely,
Jesse P
Online Support Team |