请帮忙翻译一下（已解決問題）

jearol

我用FTP上传一个1.6G的文件，两次都中途失败，结果在服务器上保存了两个删不掉的文件，我就按照论坛上的方法通过在线发送email请godaddy客服帮忙删除，结果给我回了一堆东西，我看不懂了。。。




先来我在godaddy在线发送的，在线发送包含基本的用户信息，我就不列了
The following files I can't delete myself, please help:
/download/photo.7z
/download/photots.7z

When I upload files sometimes due to the network connection problem the uploading is aborted. The unfinished files during the uploading process won't be able to deleted. I can't delete,rename,move those files whether via a FTP client or the control panel. Please try to fix it!




第二天，godady给我回复了
Thank you for contacting Online Support. We will be happy to remove the file(s) for you. Please reply with the following:
1. A specific request to delete the files. Please include all file names and their full paths in the request.
2. The 4 digit support PIN on the account.
3. A screen shot of the error you receive when you attempt to delete these files from the FTP File Manager.

Once we have the above information, we can delete the files for you.
To Delete Files or Folders Using the FTP File Manager



Log in to your Account Manager.

From the My Products section, click Web Hosting.

Next to the hosting account you want to use, click Launch.

In the Content section of the Hosting Control Center, click the FTP File Manager icon.

Use the directory tree to navigate to the file or folder you want to delete.

Select the file or folder and click the Delete button.

Click OK.


The file or folder you selected will now be deleted from your hosting account.



The term screen shot refers to "grabbing" a still image of the contents of your computer monitor that can be saved as a graphic file and printed, faxed, or emailed.

Screen shots are very helpful in explaining what you are seeing on your computer when working with customer support. It is often easier for you and for the support representative if you take a screen shot of what you are seeing and simply send it in.


我收到回复之后重新发送了邮件，按照他们的要求描述了完整的路径和文件名，和后4位PIN，以及在FTP File Manager删除文件的错误提示的截图。
今天早上我又收到一封邮件，看不懂了，貌似要求我更改PIN然后再告诉他们？？请大侠来帮忙看看这什么意思

Thank you for your response. In order to properly support this issue we will need to reveal account specific information. Before we can give out any information on the account, we will need to verify the 4 digit Support PIN on the account. Use the instructions below to locate the 4-digit Support PIN for your account. Please include the PIN in your reply.

You may also modify this setting using these instructions:

• Select 'Account Settings' from the 'My Account' menu from the left side of the page
• Click on the 'Account Security Information' link
• Confirm your email address in the 'confirm Email' field
• Enter in your password in the 'Current Password' field
• In the space marked 'Call-in PIN', enter a 4-digit number that you will supply to our Customer Service or Technical Support Representatives in order to verify your identity and customer account
• When you are done, click on the green 'Save Changes' button

NOTE: Modifying your PIN is optional. For verification purposes we will require that you provide the PIN in your reply.

We appreciate your understanding in this matter.

Please let us know if we can assist you in any other way.

nisheng

最后一封信使说明如何修改账户信息的，PIN可以不修改，你回复内容需要包含4为PIN码，因为他们需要验证你的PIN码！

jearol

谢谢了啊，非常感谢

非常晕，上一封邮件我明明说了我的PIN了