主机被hm封了，英文好的帮看看，收到了hm的信

tc008

标题：WEB HOSTING ACCOUNT DEACTIVATED for *******.COM
内容：
Your web hosting account for ******.com has been deactivated (reason: site causing performance problems).
Although your web site has been disabled, your data may still be available for
up to 15 days, after which it will be deleted.

If you feel this deactivation is in error, please contact customer support as
soon as possible.

Thank you,
HostMonster.Com Support
http://www.hostmonster.com
For support go to http://helpdesk.hostmonster.com/
Toll-Free: (866) 573-4678

然后进入控制面板之后，提示要升级14美元/月。。。
我在helpdesk联系他们的客服，他们回复说帮我解决控制面板不能访问的问题，结果控制面板能访问网站给我封了。

他们的回复：
Dear Customer,
Thanks for contacting us.

I have made arrangements for your cpanel access.

We apologize for the trouble you have been having. The main problem is that your databases need maintenance as you can see from these very long database queries: (be sure and do ALL databases at the same time.)

This error means that you have gone over the CPU limit with us. The site is always calculating how much CPU usage you are using in an average 60 second time frame. If you go above the limit, you will get this message no matter where on your site you go. Our system keeps taking averages and as soon as the average goes below the limit, your site automatically comes back. It usually only take less than 5 minutes to come back.

You can use half of the processing power of your server box over a running 60 second time period. So for example, on your 8x core server you can use 240 CPU seconds over 60 real seconds (Looking at it another way you can use 8-10 GHz at all times).

To see how much your usage was, there are logs in your account in the File Manager in the cPanel. Open to the Home folder and then go to /tmp/cpu_exceeded_logs/ then you can see your usage. Check what was your cause first, but usually this happens from MySQL queries and you can try to repair and optimize your database in PHPMyAdmin in the cPanel, or empty out some of your tables if it has large amounts of old data.

IMPORTANT: Databases can be repaired and optimized within "phpMyAdmin".   Select a database,  "check all", and in the drop down choose "Repair DB".   Then repeat the process for "optimizing" databases using the drop down.  You must "Go Back" and repeat the repair for other databases in your account.  Do them ALL and don’t forget one just because it isn’t used much, they are all connected.

Other than changing how your site works to be more efficient, you can have this limit increased. We can move your account to a High CPU server for an extra $19.95 per month. That would allow you to use 75% of the processor, which would be a limit of 360 CPU seconds per minute or like using a 12-15 GHz processor.

More information About how to deal with CPU exceeded errors can be found at the following URL.

http://helpdesk.hostmonster.com/kb/index.php?x=&mod_id=2&id=361


Thank you for using HostMonster.com.
Van

Level 1 Support Engineer
HostMonster.com
866-573-4678

DISCLAIMER: Bluehost does not Support or Assist with Scripting, Coding or Third Party Product issues including but not limited to installation, code maintenance, custom scripting, or technical maintenance in relationship to these areas. If you have Scripting, Coding or Third Party Product questions Bluehost recommends you consult or hire a programmer, design group or the manufacturers of your third party products. If you feel your situation warrants exception then you may reply to this ticket with further information regarding your issue. Again Bluehost makes no claims or guarantees that our support staff will be able to assist you with your Scripting, Coding or Third Party Product issues.

tc008

现在访问我的网站，就提示：
This Domain (************.com) Has Been Disabled

--------------------------------------------------------------------------------
For information on restoring your account please call customer service as soon as possible

When/If you call our support help line, please have your site name ready.

tc008

还不如不找他们问呢，结果本来还有15天可以用，结果现在就给我封掉了。
大家帮忙想想办法，也不太会和他们沟通，英文实在太。。。

现在只要能开通主机，我就尽快把访问量较高的网站挪出去，但是得需要时间啊，买新服务器也不是那么快就能ok的。
大家帮忙看看怎么和他们说。
谢谢了。

add.c

你和他联系下说帮你打开下帐户让你把数据下载下来。
英文可以到论坛翻译版求助

tc008

主机还有300来天才到期呢，现在是想和他们说说重新开通，然后我把占用资源高的网站挪出去。
其实就是前几天用了一个小说的采集功能，结果。。。

另外，如果非要升级到那个14美金/月的，不知道以后还会不会有限制啊？会不会还有28美金/月的等着我呢。。。

一路同行

你的网站访问量大吗？日IP多少？如果有必要可以升级这个高cpu专用主机

tc008

所有站加起来也就3k左右。
可能是前几天用了一个小说程序的采集功能造成的，CPU time一下弄到了400多。
hm的$19/月的方案，也才支持360 cpu time吧？

楼上的兄弟，有什么好地方推荐么？

Greyhound

根据你的要求，还是搞个vps吧，30美金一个月应该可以搞定了。

mmxp

很明显，根据HM说的，你的站点资源使用超标了
而根据你自己说的，你使用了采集，也就是说你的站点内容是盗版
两个原因随便哪个都可以让HM随时封你的站
不知道购买这些国外空间的人有几个是会去看人家的TOS协议的。
大家如果买空间都这么买法的话，
成批成批被老美封站都无话可说的。

tc008

9楼的朋友：
可以肯定的是CPU占用过高的问题，而且那个采集也只是采集文字，测试了一下，搜索引擎都没有收录。
国外对中文文字的盗版不会这么个查法吧，呵呵，那就比搜索引擎的蜘蛛都灵敏了。
所谓的盗版，无非就是软件和mp3下载方面的东西，这些我都没做。

另外，8楼的朋友，有个问题想问一下，VPS如果超过了CPU的使用限制，会怎样？