申请退款后,Godaddy的回复

yunshi

申请退款后,给Godaddy去了一封信,而后收到如下内容,请帮忙翻译,并提示我该如何回复此信!谢谢

Thank you for contacting Online Support.

We would like to be of assistance. However, the nature of your inquiry is unclear and additional information is necessary in order to properly investigate and address your inquiry.

Please reply to this email with a detailed description of what is happening. Be sure to include the full text of any error messages you may be encountering as well as any account information that you have, including the domain name and customer number in question.Once you have provided this information, we can investigate the matter further.

If immediate assistance is required, our telephone support staff is available 24/7 at 480-505-8877. We look forward to hearing from you.

Please let us know if we can assist you in any other way.

Sincerely,

Matt P.
Online Support Representative

add.c

说你描述问题不清楚，让你说明白点。
另外还要你回复域名和你的客户号，

ps，建议你以后再联系客服的时候发ticket  http://bbs.idcspy.com/thread-25943-1-1.html