请教我的空间被停用了，应该怎么办

woshifsd

以下是邮件内容，我该怎么办呢，应该怎么和客服沟通呢，谢谢
Dear chen:

Your web hosting account for saybeijing.com has been deactivated, as of 08/24/2011. (reason: site causing performance problems)

This deactivation was due to a Terms of Service violation associated with your account. At sign-up, all users state that they have read through, understand, and agree to our terms. These terms are legal and binding.

Although your web site has been suspended, your data may still be available for up to 10 days from the date of deactivation; if you do not contact us during that 10 day period, your account and all of its files, databases, and emails may be deleted.

If you feel this deactivation was made in error, or in order to gain access to your account, please call our customer service line as soon as possible at (866) 573-4678 and press 5 to speak with a member of our Terms of Service Compliance department.
Please read the following, derived from our Terms of Service agreement, for additional information regarding the matter.

Engaging in any activity that, in HostMonster.com's sole and absolute discretion, disrupts, interferes with, or is harmful to (or threatens to disrupt, interfere with, or be harmful to) HostMonster.com's services, HostMonster.com's business, operations, reputation, goodwill, subscribers and/or subscriber relations, or the ability of HostMonster.com's subscribers to effectively use HostMonster.com's services is prohibited.

Please review the current copy of our Terms of Service here:
http://www.hostmonster.com/cgi/terms

Thank you,
HostMonster.com Technical Support
http://www.hostmonster.com
For support go to http://helpdesk.hostmonster.com/
Toll-Free: (866) 573-4678 Option 2

lpj

大致内容：网站造成性能问题，会为你保留数据10天。可以联系客服帮你检查具体原因，解决后再次联系客服开通主机。

woshifsd

以下是和客服的对话
大家看看有问题吗，我是不死只有等着
Chat Content:

Dcliff: [5:42:30 AM] Hello, my name is Derek!

At the end of the chat is a survey. I would greatly appreciate if you have the time to take it!

Please explain your issue, but also understand I may be on many chats at once. Thank you.

xiao hang chen: [5:42:30 AM] Hello, my web space is disabled, I do not know the specific reasons, can you help me? Thank you! Your web hosting account for saybeijing.com has been deactivated, as of 08/24/2011.

[5:43:05 AM] Hello

Dcliff: [5:43:47 AM] Checking.

[5:44:03 AM] It appears you've been deactivated for performance reasons.

xiao hang chen: [5:45:11 AM] How I should solve the problem.

Dcliff: [5:48:38 AM] Let me find out for you.

xiao hang chen: [5:50:09 AM] Thanks

Dcliff: [5:51:24 AM] Talking to a level 3 now, one moment please.

[5:56:17 AM] "Account is killing server IO. Problem is related to /public_html/bjxxb/e/DoInfo/ecms.php
Unfortunately, we don't know what that file is doing that is causing server IO issues. Customer will need to have their web developer examine the file and attendant files to determine the cause and resolve the issue."

[5:57:01 AM] Is there anything else I can help you with today?

xiao hang chen: [5:58:13 AM] Then I can delete this file you?

Dcliff: [5:58:30 AM] What you do with it is up to you, just contact us again once the issue is resolved

xiao hang chen: [5:59:44 AM] Thank you!

Dcliff: [6:00:19 AM] Have a great day!

[6:00:24 AM] Thank you for using our Live Chat Support! When we end this chat, you will be able to take a survey of how I performed, and you will have the option of also emailing this chat transcript to yourself - additionally, you can always just copy and paste this chat transcript into your favorite text editor if desired. If you have more questions or need further assistance, our support is here for you 24 hours a day, 7 days a week.

lpj

/public_html/bjxxb/e/DoInfo/ecms.php 好像是这个文件导致网站性能问题，检查一下这个文件的用处