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Thank you for contacting Server Support.
We understand you wish to receive a refund for the server that you have canceled. The date you purchased the server was 7/18/2011 for a single month, and you canceled the product on 8/15/2011. The server had not renewed and was due on 8/18/2011. You did not pay for a renewal until 9/18/2011. Since you had canceled the server before the renewal, you will not be eligible for a refund as previously mentioned and you do not have remaining time until 9/28/2011 as you have claimed. I apologize for any inconvenience this may create.
Due to history of this ticket we are offering you the opportunity to be called directly to ensure there was a full resolution of the issue. Should you wish to be contacted via phone about this ticket, please provide us with a phone number to contact you and 3 different times that you would be available to discuss the incident. If we do not hear back from you, we will consider the incident fully resolved and the ticket closed.
- Time Zone for call times:
- 1st Choice:
- 2nd Choice:
- 3rd Choice:
Please note: if you state that you would like to be called anytime - without stating a time range, then you may be called at any point in the next 24 hours, including very late at night or very early in the morning local time.
We appreciate your business.
Please contact us if you have any further issues.
Regards,
Steve K.
Server Support
| | Customer Inquiry | Hello:
I have paid the cost of the host,and the expired time is on September 28,since I can't get a refund after deleting host,so could you help me to open a host again and let me use it to September 28?thank you! |
[ 本帖最后由 storybin 于 2011-8-17 05:16 PM 编辑 ] |
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