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piovt25728
发表于 2011-8-6 10:59:20
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Transferred Chat Session:
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Chat Content:
Transferred Chat Session:
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Chat Content:
Ryan: [8:27:27 PM] Welcome Zhenhua Zhang, to our real-time support chat. My name is Ryan.
Please have your domain name and last four characters of your password ready to validate your account.
Please be patient as I am currently on multiple chats. I apologize if there is a delay. How can I help you today?
Zhenhua Zhang: [8:27:27 PM] Sorry, I want to change my primary domain. So, can you help me change the another domain "oworks.com"
Ryan: [8:28:07 PM] Changing your Primary domain or switching your Primary Domain for an Addon domain on your account is what we call a domain "Rename," which our Billing Department can perform for you if you would like. Would you like me to transfer you to them?
Zhenhua Zhang: [8:29:21 PM] Yes ,please.
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Ashley: [8:29:55 PM] Thank you for choosing Live Chat. My name is Ashley. If you have not already provided the Domain this issue is regarding, please do so now along with any additional details you feel I should have. Please note, I am also assisting other customers and appreciate your patience.
Zhenhua Zhang: [8:29:55 PM] Sorry, I want to change my primary domain. So, can you help me change the another domain "oworks.com"
Ashley: [8:30:14 PM] Hi, Zhenhua. I can assist you with that. May I ask why you'd like to make that change?
Zhenhua Zhang: [8:30:46 PM] change the another domain
[8:31:07 PM] the primary name is "oworks.com"
Ashley: [8:31:55 PM] I cannot find that domain in our system.
Zhenhua Zhang: [8:33:38 PM] Not just a anyone can it?
Ashley: [8:34:23 PM] I can assist you with the rename, but I need to know the primary domain on your account with Bluehost currently. oworks.com is not in our system.
Zhenhua Zhang: [8:36:17 PM] yes,oworks.com is not in your system
Ashley: [8:36:31 PM] What is your current primary domain name?
Zhenhua Zhang: [8:37:06 PM] current primary domain: oovwall.com
Ashley: [8:37:18 PM] Thank you.
[8:37:27 PM] Your oworks.com domain will need to be added to your account before I can do the rename.
Zhenhua Zhang: [8:37:35 PM] so can't change to the "oworks.com"?
Ashley: [8:37:42 PM] Do you own that domain?
Zhenhua Zhang: [8:37:57 PM] no
Ashley: [8:38:16 PM] Then I'm sorry, but we cannot change your account to that domain. You must own that domain in order to use it.
Zhenhua Zhang: [8:38:47 PM] I do not need a primary domain name, can I?
Ashley: [8:39:43 PM] You do need a primary domain, but you have to own the domain that you use.
[8:39:53 PM] You cannot use a domain you do not own, that you do not have permission to use.
Zhenhua Zhang: [8:40:09 PM] ok,i know. I can register new Domain
Ashley: [8:41:52 PM] You can register a new domain on your account if you'd like.
[8:42:11 PM] You will need to verify the account before you can make any purchases on the account.
[8:42:22 PM] Would you like me to transfer you Verifications?
[8:42:35 PM] Once the account is verified and the new domain is purchased, we can make the new domain your primary domain.
Zhenhua Zhang: [8:42:43 PM] ok,hold on please
[8:46:54 PM] Hi, Ashley! can you help me Register New free Domain "credit-cn.net"?
Ashley: [8:47:43 PM] You cannot register a new domain until your account has been verified.
[8:47:47 PM] Would you like to speak with Verifications?
Zhenhua Zhang: [8:49:38 PM] sorry, what does it means?
[8:50:33 PM] what's the "Verifications",i don't know
Ashley: [8:50:46 PM] Let me transfer you to them now. One moment, please.
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Jay: [8:51:05 PM] Welcome to our real-time support chat. How can I help you today? I'm assisting multiple customers at the time, thank you for your patience.
Zhenhua Zhang: [8:51:05 PM] Sorry, I want to change my primary domain. So, can you help me change the another domain "oworks.com"
Jay: [8:51:36 PM] to change your domain, you must verify your account first
[8:51:41 PM] To complete verification, please provide us with a scanned or photocopy of the front and back of the credit card that was charged (cvv2 on back of credit card and first 12 digits of front of credit card can be blocked out) to support-verification@bluehost.com. Make sure to include your main domain name on all documents.
Zhenhua Zhang: [8:55:21 PM] oh,it's to much trouble
Jay: [8:56:13 PM] ok
Zhenhua Zhang: [8:58:20 PM] Let me think, and then told you know!
[ 本帖最后由 piovt25728 于 2011-8-6 11:03 AM 编辑 ] |
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