godaddy主机文件数超标了，要该怎么回复客服呢？

一次两小时

早上收到godaddy发来的邮件,我用google翻译大致知道是说我的主机文件数超过了50万的限制，信的最后好像要我说明两个问题，由于是第一次遇到这种情况，不知道应该怎么答复他们，所以请大侠前辈指教，感激不尽!

以下是他们发给我的邮件原文：

Dear Sir/Madam, Regarding your hosting account gobao.info: The gobao.info website has been found to be in violation of section 3 "Your Obligations" of Go Daddy's Web Site and Virtual Dedicated Server Service Agreement. The relevant passage of this agreement is located in the "Storage and Plan Limits" sub section and has been provided below:     "All hosting plans, including plans that offer unlimited storage, are subject to a limit of no more than 500,000 inodes per account (for Linux® hosting accounts) or 500,000 files and folders per account (for Windows® hosting accounts). Any account that exceeds this limit will be issued a network violation warning and subject to suspension if no action is taken by the customer to reduce the number of inodes or files and folders (as the case may be)." Go Daddy's "Web Site and Virtual Dedicated Server Service Agreement" is located at the following URL: https://www.godaddy.com/agreements/ShowDoc.aspx?pageid=HOSTING_SA Your gobao.info website currently has an improperly configured directory structure. More specifically, your site has exceed the maximum 500,000 file/folder count with a total of 4,492,320 inodes. The amount of files/folders are affecting our hosting administrator's ability to efficiently back up your site, and is adversely impacting the performance of global maintenance operations for the shared server. Exceeding this 500,000 file/folder limit can also cause file system latency which reduces the responsiveness of all files contained on this shared server. This affects not only your web site but all other customer web sites utilizing this service. We understand that this misconfiguration was not intentional, as such we respectfully request that you reduce the file/folder count to less than 500,000 total files & folders combined. *** IMPORTANT *** Due to the serious nature of this situation, your site is scheduled to be suspended if you do not take immediate action. This suspension will take place within the next 120 hours if either you fail to reply to this message OR fail to correct the directory misconfiguration after committing to do so. **************** You can resolve this issue by simply responding to this notice with the following: 1. A statement that you have reviewed and agree to abide by the terms of the Go Daddy "Web Site and Virtual Dedicated Server Service Agreement" and 2. A statement that you will immediately, reduce the combined file/folder count to less than 500,000. After providing the above statements in your reply, you must immediately follow through on your commitment. (We reserve the right to suspend the site again if you do not immediately correct this misconfiguration.) If you have questions about this matter, you may contact us by replying to this email or by calling 480-505-8871. We appreciate your cooperation in this matter. Hosting Support Team

If you need further assistance with this matter, please reply to this email or contact customer service at 480-505-8871 and reference [Incident ID: 12243771].

Thanks,
Customer Service

我该怎么回答啊？他们是不是要停我的空间呢？现在空间是能用的！

kingsontsao

是的 你的主机文件数超过了50万的限制  需要删除部分文件 不删除的话就是超出了资源 有可能会停你的主机的  可以发邮件跟他们说 帮你删除部分不需要的文件

一次两小时

原帖由 kingsontsao 于 2011-7-6 10:03 AM 发表
是的 你的主机文件数超过了50万的限制  需要删除部分文件 不删除的话就是超出了资源 有可能会停你的主机的  可以发邮件跟他们说 帮你删除部分不需要的文件 ...

谢谢前辈！那我具体应该怎么回复他们呢？回复的邮件要怎么写？他们是不是说会在120小时之后暂停我的主机？

lpj

首先自己备份好网站文件，以便以后需要时可以还原，然后回复客服说，请帮我删除一些不必要的文件就可以了，可以到英语翻译版块翻译

peterkeen

备份好自己的网站，500,000多个文件，有得忙了。

然后用FTP软件，登陆FTP，删去不需要的文件。

peterkeen

回信给客服，说你已经得知该情况，开始着手解决那个问题。

peterkeen

英语回信

Dear Hosting Support Team,

Thank you for the notification. I have reviewed and agree to abide by the terms of the Go Daddy "Web Site and Virtual Dedicated Server Service Agreement". and I will immediately, reduce the combined file/folder count to less than 500,000.

Best regards,

Ref. account gobao.info

peterkeen

如果你在120小时内，不回信或者不将文件数降到50万以下，Godaddy会停了你的空间，直到你解决问题为止。

4,492,320 inodes，楼主啊，四百多万文件。够你忙的了。