紧急 球翻译（已解決問題）

mark_twain

Thank you for your response.  

I have requested that a refund be applied to your account for the canceled item(s). Because some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.（关键是这一句，他们意思是要我的信用卡帐号吗）

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

Please let us know if we can assist you in any other way.

kingsontsao

不需要提供账号的 交易记录都有的 还有他们的意思是  有的产品不一定能退款 需要等他们核实的

peterkeen

他意思是说会在48小时内处理申请退款事项，一旦退款申请通过，款项会退到你的账号上。

mark_twain

** ,.......

Thank you for contacting Online Support. I am showing that one refund was declined as it was requested twice. The reason we only refunded you 2 months is because you bought it with a domain name which gave you a discount of $10.00 but is only acceptable if you keep the hosting. We issued a refund for 2 months instead of not giving you a refund at all.  Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

Please let us know if we can assist you in any other way.

kingsontsao

他们说只退款两个月的钱 因为你买于域名的时候给你了优惠 所以不能全部退款给你的