我网站打不开了有办法不？

lpj · 发表于 2011-5-23 10:36:34

lunarpages官网 —— “右上角” —— “support”——“open a ticket”相关问题你可以到英语板块翻译一下

wax022 · 发表于 2011-5-23 11:08:19

这个是在线回复的吗

lpj · 发表于 2011-5-23 11:12:08

需要等待一段时间

wax022 · 发表于 2011-5-23 11:15:22

写中文能看懂不，哈

wax022 · 发表于 2011-5-23 11:21:53

一段时间一般要等多长

wax022 · 发表于 2011-5-23 11:22:33

If you are experiencing errors accessing your domain via web, ftp, email or otherwise, please provide us with the following:

1.) Your geographic location
2.) Your ISP
3.) Your IP Address (can be obtained at http://www.whatismyip.com/)
4.) The full result of a traceroute to sdcryp.com

A traceroute doing the following:

Windows XP/2000
1. Go to Start > Run...
2. Enter cmd and click OK.
3. At the prompt, type tracert sdcryp.com and hit enter.

Windows ME/98/98SE
1. Go to Start > Run...
2. Enter command and click OK.
3. At the prompt, type tracert sdcryp.com and hit enter.

Unix/Linux/Mac OS X
1. Open a terminal screen
2. At the prompt, type traceroute -I sdcryp.com and hit enter.

We can then look into this issue further.

Thank you.

If you require further assistance, have any other questions or concerns, please feel free to contact us again anytime and we will be happy to help.

--

Best Regards,

Kris Asvapatipatt
Customer Service Supervisor
Lunarpages Internet Solutions

Phone: 1-714-521-8150

Managed Hosting Now Available
http://www.lunarpages.com/hosting-solutions/managed-hosting/

Web: http://www.lunarpages.com/
Community: http://www.lunarforums.com/
Wiki: http://wiki.lunarpages.com
Facebook: http://www.facebook.com/lunarpages
Twitter: http://twitter.com/#!/lunarpages

wax022 · 发表于 2011-5-23 11:27:12

Tracing route to sdcryp.com [209.200.240.204]
over a maximum of 30 hops:

  1    3 ms    3 ms    4 ms  222.175.121.161
  2    3 ms    3 ms    3 ms  222.175.121.161
  3 46 ms 29 ms 11 ms  222.173.18.245
  4    3 ms    2 ms    2 ms  222.173.1.145
  5    *       2 ms    7 ms  222.173.1.13
  6    2 ms    2 ms    2 ms  219.146.19.21
  7    *    19 ms 19 ms  202.97.40.241
  8 93 ms 93 ms 92 ms  202.97.33.62
  9 19 ms 19 ms 19 ms  202.97.33.54
10 180 ms 179 ms 179 ms  202.97.50.122
11 179 ms 184 ms 179 ms  202.97.50.46
12 212 ms 210 ms 210 ms  218.30.54.170
13 318 ms    *    211 ms  12.123.132.129
14 180 ms    *    181 ms  12.123.30.109
15 278 ms 277 ms 310 ms  gar3.lsrca.ip.att.net [12.122.128.145]
16    *    209 ms 216 ms  12.116.103.38
17 307 ms 335 ms 217 ms  br05-gi9-43.sdtc.americanis.net [207.158.62.58]

18 282 ms 284 ms 280 ms  ar07-gi10-1.lwdc.americanis.net [207.158.63.18]

19    *       *       *    Request timed out.
20 258 ms 253 ms 250 ms  bash.lunarbreeze.com [209.200.240.204]

Trace complete.

nisheng · 发表于 2011-5-23 11:29:00

这个问题应该给他们技术部门发邮件support@lunarpages.com。
提交ticket很麻烦的，需要你填写你的地址，ISP提供商,ip地址以及tracert信息等。

wax022 · 发表于 2011-5-23 15:42:42

是不是流量超了？

nisheng · 发表于 2011-5-23 15:44:41

磁盘空间和流量使用好像是超过了！

我网站打不开了有办法不？

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