从临时服务器换回的问题

aichitudou

我之前因为资源超标被弄去临时服务器，当时我整理过一次，并发了请求换回的邮件，但没达到要求，没换成。
今天我又重新弄了下，发了邮件，LP给我的回复——
Hello, Unfortunately, this ticket was created under a different help desk account or email address. In addition, there is no copy of the original message in the response. Please reply directly to the email you received or provide us with the previous ticket number. Thank you.

这是要我提供之前那次请求的ticket ID吗？
我告诉他我找不到了，他又给我回复——
Hello, I truly apologize for the inconvenience. I am unable to locate the ticket that this may be in reply to. Please advise of the issue you are responding to. Thank you.

现在我该怎么办啊？
:(

一路同行

登陆你的ticket，那个里面有你提交问题的记录

aichitudou

谢谢，是用主机帐户登录吗？但我一直登录不上。

一路同行

不是你的主机账号，应该在你的开通信里有的，你找找，如果没有就去官网注册一个