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Support Staff Response
Dear Sir/Madam,
Thank you for contacting Online Support. Upon review of this issue it appears the domain in question is currently active and available in the domain manager. The following information will help you access your account's domain management interface:
• Select 'Domains' from the 'My Products' menu.
• You can use this section of your account to change hosting settings (Name Server Information), register name servers (Domain Host Information), or perform other administrative functions for your domain.
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I apologize for the delay in the setup of the email in your account. The accounts have been reset and the issue should be resolved shortly. Please allow up to one hour for the email accounts to be ready to use. I apologize for any inconvenience this may cause.
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Currently we are unable to replicate any issues with the setup of the hosting plans. To set up your hosting account, follow these directions.
First, log into your customer account:
• Select 'Hosting' under the 'My Products' section.
• Next to the hosting account you want to modify, click 'Setup Account'.
The Hosting Manager screen will display.
• Enter or select the domain name you want to use for the hosting account.
• If you want to use Frontpage for this account, select 'Install' next to Frontpage Extensions.
• If you want Java enabled for this account, select 'Setup' next to Java Enabled.
NOTE: The Frontpage and Java options will only display if you purchased a hosting plan that includes these features.
• Create a User ID and password for the hosting account. This is the User ID and password that you will use to access your free Web Statistics page as well as your hosting account.
• Click 'Continue'
• Verify your account information. If everything is OK, click 'Submit'.
If everything is done correctly you will see a congratulations message informing you that your account will be ready for use in a few minutes. You will receive an email message once your hosting account is ready to use. This email message will include all of your basic account management information.
Please let us know if we can help any other way. |
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