不太理解，拜托翻译

小勺子乖乖

Dear Bss Sss,

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Hello, For us to investigate this any further we need you to provide us with the following information: What do you have typed in the incoming (pop3) server name field? What do you have typed in the outgoing (smtp) server name field? What do you have typed in the incoming (pop3) username field? What do you have typed in the outgoing (smtp) username field? What ports do you have set for POP3/IMAP and SMTP server? Also, are you using Norton Utilities or Norton Anti-Virus? NOTES: Ensure that you have SMTP Authentication Enabled. Ensure that you have SSL Authentication Disabled. Please also provide the following information: 1. The mail program you are using. 2. The exact error message you are receiving. (Outlook and Outlook Express mail clients will provide an error code with each error that starts with 0x800) 3. The e-mail address and a temporary password (you can change this in cPanel, then change it back once we are done testing) for the e-mail account with the issue so we can try to duplicate this. Thanks! -- Have a great day and thank you for contacting support! Please do not hesitate to contact us for further assistance or if you have any other questions. -- Dan Nolan CSR 1 -- Support Forums - http://www.lunarforums.com Help Desk - http://desk.lunarpages.com Tutorials - http://www.lunarpages.com/tutorials/ Know Base - https://support.lunarpages.com/knowledge_bases Packages - http://www.lunarpages.com/solutions.php support@lunarpages.com Telephone: 1-714-521-8150 Fax: 1-714-521-8195 24 hour Network Status Line: 1-562-697-8106

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他们在做一个对使用邮箱的调查吧。

小勺子乖乖

是阿，我开的邮箱不好用阿，我问他们怎么回事呢～
他具体说的啥呢？