HostMonster网站的IP被封，和客服交涉，失望！

dalu

我的IP被封，原来购买时听说是被封可以更换服务器的，哪怕是一次，但是我和客服联系了一次，结果却大失所望！只能购买独立IP，不提供更换服务器服务，晕死了，以下为和客服的对话：

Name: ***.com
Web Site: HostMonster
Department: Server/Website Unavailable
Question: Hello! I come from China, users are depthcn.com, I do not speak English. I host the closure by the Chinese IP, please help me to replace a server, my original IP is: 74.220.207.176, thank you!


rsorensen [5:53:19 AM]: Welcome to our real-time support area
***.com [5:53:19 AM]: Hello! I come from China, users are depthcn.com, I do not speak English. I host the closure by the Chinese IP, please help me to replace a server, my original IP is: 74.220.207.176, thank you!
rsorensen [5:54:14 AM]: Hi how can we help?
[5:54:34 AM]: do you need a dedicated ip address?
***.com [5:58:48 AM]: Help me to replace a server? » The request has not been closed, I do not need an independent temporary IP, Thank you
rsorensen [5:59:27 AM]: we do not move to another server
[5:59:38 AM]: you would need to buy a dedicated ip
rsorensen [5:59:44 AM]:
By purchasing a Dedicated IP we will be adding a new IP address to your server for you to exclusively access your account. Having a Dedicated IP will allow you to install and use some items that require your website to have it's own Dedicated IP.

Dedicated IP's are sold for $2.50 a month (prorated). Since they are purchased to match the length of your hosting contract, you are charged $2.50 a month for the number of months remaining in your hosting account.

Example: $2.50 a month x 24 months remaining in contract = $60.00 total due at purchase.

Important:
Your site may appear down for 1 to 4 hours while your new IP resolves internally. After that standard DNS propagation rules still apply and your site may not be visible for 24-48 hours while global propagation occurs.
***.com [6:02:00 AM]: I buy your space when, I heard that you can help change the server
[6:02:26 AM]: Please help, thank you
rsorensen [6:02:59 AM]: sorry we can not change the server
***.com [6:06:36 AM]: I know that, thank you
rsorensen [6:06:43 AM]: your welcome

请版主们帮忙，我目前不想购买独立IP.这空间购买了一年才用半年，是给公司购买的，出现这事，无法和公司交待。

[ 本帖最后由 dalu 于 2008-6-28 08:18 PM 编辑 ]

dalu

不过HM的退款很爽快，这点很是欣慰，比国内JS强多了，要不是可恶的GΓШ乱封IP的话，这个空间还是首选的！

大象无形

hostmonster确实是不会提供换服务器的

kingto

lz的英文可能让他们不能完全理解吧

dalu

原帖由 kingto 于 2008-6-29 09:58 AM 发表
lz的英文可能让他们不能完全理解吧

我不懂英文的，所以用google翻译来和他们交流的

marbleer

我也碰到一次，结果人家说是中国政府的原因，不给换！

一路同行

LP的可以免费更换一次服务器，HM除了服务器故障，一般是不会办理的