LP退款问题

clevil

我要求LP退款，发信给support@lunarpages.com，收到LP的回信。不明白它的意思。
--- TECH RESPONSE STARTS HERE ----

Hello,

You will need to check with Stratocash as they will have your refund.

Feel free to contact us if you require further assistance or have any questions, or consult our forums at http://lunarforums.com
Kind Regards,
Debbie Cloven
Customer Service Representative
support@lunarpages.com

Support and Assistance:

Support Forums - http://www.lunarforums.com
Help Desk - http://desk.lunarpages.com
Tutorials - http://www.lunarpages.com/tutorials/

Telephone: 1-714-521-8150
Fax: 1-714-521-8195
24 hour Network Status Line: 1-562-697-8106

---- TECH RESPONSE ENDS HERE ----

Additionally, you may also view the entire ticket by visiting: https://support.lunarpages.com/tickets/view/805972

Your ticket ID is 805972.

Lunarpages Webhosting
support@lunarpages.com

忧伤b小调

直接把推款信发到财务部门去.

clevil

财务部门是哪儿？
他说You will need to check with Stratocash as they will have your refund.
Stratocas是谁？我在TRICK里找没找到。

忧伤b小调

财务部门邮箱是 billing@lunarpages.com

Stratocas 我也不清楚.

大象无形

Stratocas 就是你支付的时候的网关，你是银行卡支付的吧

clevil

就是，我用的中国农业银行的网上银行，通过IPS付的。今天又收到一封信，说“您的付款与帐户一起无效，因此我们未曾接受资金”，我该向谁要钱呢？难道IPS会把钱退回我的银行卡上！
好急~！

clevil

Your payment has been voided along with the account so we never recieved the funds.

Should you have any further questions please feel free to contact us.

clevil

大家碰到过没？我该向谁要钱去。

一路同行

打电话给银行，那里有记录

stardustflying

怎么感觉这么恐怖啊，像是骗钱。多长时间内允许退钱啊？LZ的退款信怎么写的？我想想退了，好好的网站做着做着就不能在国内访问了，气死直接