Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Dear Chunmei Lei,
Thank you for contacting Online Support. Unfortunately, I am unable to determine how to assist you in this matter given the information you have provided. Please reply to this email with a detailed description, in plain English text, of what is happening. Be sure to include the full text of any error messages you may be encountering.
Be aware that it may be necessary to release account specific information in our response. For security reasons, we cannot release account specific information without appropriate verification. Please include the last four digits of a payment method on file or the account's four-digit Call-in PIN with your reply. Once you have provided this information and verification, we can assist you further.
Please let us know if we can help you in any other way.
Sincerely,
Jason C.
Online Support Technician
Customer Inquiry
Name : Chunmei Lei
Phone : 15932173703
Domain Name : da-club.com
Last 4 CC/ PIN : 2658
Browser Info : Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) )
It is not familiar with uses English, cannot understand
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If you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8877 and reference [Incident ID: 3978160].
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Thanks,
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