kingto 博士请问是不是已经同意退款了啊（已解決問題）

tzbob888

Dear Shuang,

Thank you for contacting Online Support. I understand you need assistance with refunds for a recent domain renewal and domain registration. Please review the following information regarding your questions.

Domain Renewal



I have requested that a refund be applied to your account for your canceled domain renewal. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

Domain Registration



We would be able to request a refund for your new domain registration. However, we will need you to first cancel the domain in question within 5 days (120 hours) from the date of registration. Once canceled, please reply to this email and we will submit your refund request.

To Cancel Your Domain

1. From ‘My Products’, click ‘Domain Manager’
2. Check the box next to the domain you wish to cancel.
3. Click the 'Delete Selected' button from the menu above.
4. Check the box next to 'Delete Domain' to confirm that you would like to cancel.
5. Click the 'Ok' button to complete the process.

The domain will be in a hold status for a few minutes while your request is pending update. During this period, several details of the domain(s) will be temporarily unavailable.

Once a domain has been canceled, it is released if not reactivated within 30 days.

If you change your mind and decide to keep a domain that you have canceled, you can reactivate it within 30 days. To reactivate an eligible domain, we require that the 4 digit PIN created on the account for verification.

Please let us know if we can assist you in any other way.

Regards,
Theresa P.
Online Support


原帖 http://bbs.idcspy.com/thread-218387-1-1.html

kingto

对 已经退款了
5~7日到账

tzbob888

恩  谢谢了