求助帮翻译下这回复和信息，不懂他叫我做什么啊

斯英奇

Hi,

We will need a traceroute as pings are not conclusive to indicate speeds. Pings are designed to show a connection between 2 points. The times are not reliable since it does not simply connect from your computer straight to the server.
For your convenience, I am including the instructions for doing a traceroute, as well as the instructions on how to paste the results into your ticket reply below:
.:|Traceroute|:.
A traceroute doing the following:
Windows XP/2000
1. Go to Start > Run...
2. Enter cmd and click OK.
3. At the prompt, type tracert yourdomainname and hit enter.
Windows ME/98/98SE
1. Go to Start > Run...
2. Enter command and click OK.
3. At the prompt, type tracert
Unix/Linux/Mac OS X
1. Open a terminal screen
2. At the prompt, type nslookup yourdomain.com and hit enter
Windows Vista

1: Click on the Windows Vista Start button
2: Type CMD and press enter
3: In the DOS (black) window, type: tracert yourdomainname
4: When it finishes running, click on small c: on the upper left hand corner, and choose edit - select all. Press enter when everything is highlighted
5: Paste the findings of your tracert into this email and send it back to us.

You would then need to copy and paste the results into your ticket reply.
To copy the traceroute or any data from command prompt:
Right click the blue area of the command prompt window> move cursor to edit> left click mark> hold shift key and then hold left mouse button and drag cursor over all of the text in the window until all is highlighted in white. Right click blue area of the command prompt window > move cursor to edit> left click copy.
We can then look into this issue further.
Thanks.
--
Feel free to contact us if you require further assistance or have any questions, or consult our forums at http://lunarforums.com
---
Kind Regards,
Debbie Cloven
Customer Service Representative
support@lunarpages.com
Support and Assistance:
Support Forums - http://www.lunarforums.com
Help Desk - http://desk.lunarpages.com
Tutorials - http://www.lunarpages.com/tutorials/
Telephone: 1-714-521-8150
Fax: 1-714-521-8195
24 hour Network Status Line: 1-562-697-8106

大象无形

看看知识库里面的换服务器相关帖，呵呵


客服是叫你tracert下你的服务器，然后把结果发给他